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| Name: otrs | Distribution: openSUSE 11.2 |
| Version: 2.2.6 | Vendor: openSUSE |
| Release: 46.3.1 | Build date: Mon Jul 12 10:49:45 2010 |
| Group: Productivity/Networking/Email/Utilities | Build host: build11 |
| Size: 23763965 | Source RPM: otrs-2.2.6-46.3.1.src.rpm |
| Packager: http://bugs.opensuse.org | |
| Url: http://otrs.org/ | |
| Summary: Open Ticket Request System | |
OTRS is an open source ticket request system with many features to
manage customer telephone calls and e-mails. It is distributed under
the GNU General Public License (GPL) and tested on Linux, Solaris, AIX,
FreeBSD, and Mac OS 10.x. If you receive many e-mails and want to
answer them with a team of agents, OTRS is a tool that can help.
Feature list:
Web interface:
* Agent Web interface for viewing and working on all customer
requests
* Admin Web interface for changing system settings
* Customer Web interface for viewing and sending information to the
agents
* Web interface with themes support
* Multilanguage support (Bulgarian, Dutch, English, Finnish, French,
German, and Spanish)
* Independent customization of the output template's (dtl) release
* Web interface with attachment support
* Easy and logical use
E-Mail Interface:
* MIME support (attachments)
* PGP support
* SMIME support
* Dispatch of incoming e-mail via e-mail address or x-header
* Autoresponders for customers by incoming e-mail (per queue)
* E-mail notification to the agent by new tickets, follow-ups, or
lock time-outs
Ticket:
* Custom queue view and queue view of all requests
* Ticket locking
* Ticket replies (standard responses)
* Ticket autoresponders per queue
* Ticket history, evolution of ticket status, and actions taken on
ticket
* Ability to add notes (with different note types) to a ticket
* Ticket zoom feature
* Tickets can be bounced or forwarded to other e-mail addresses
* Ticket can be moved to a different queue (this is helpful if
e-mails have a specific subject)
* Ticket priority
* Ticket time accounting
* Content full text search
System:
* Creation and configuration of user accounts and groups
* Creation of standard responses
* Signature configuration per queue
* Salutation configuration per queue
* E-mail notification of administrators
* E-mail notification sent to problem reporter (by create, locked,
deleted, moved, and closed)
* Submitting update-info (via e-mail or web interface)
* Deadlines for trouble tickets
* ASP (active service providing) support
* TicketHook freely setable like 'Call#', 'MyTicket#', 'Request#' or
'Ticket#'
* Ticket number format freely setable
* Different levels of permissions and access rights
* XML layer to support different SQL databases (like MySQL,
PostgreSQL, Oracle, and DB2)
* User authentication against database or ldap directory
* Easy development of custom add-ons (OTRS API)
* Easy creation of different front-ends (for example: X Window
System, console)
* A fast and useful application
Authors:
--------
Carsten Gross <carsten at siski.de>
Christian Schoepplein <cs at otrs.com>
Franz Breu <breu.franz at bogen.net>
Fred van Dijk <fvandijk at marklin.nl>
Lars Müller <lmuelle at samba.org>
Nicolas Goralski <ngoralski at oceanet-technology.com>
Richard Kammermayer <rk at otrs.com>
Stefan Rother <sr at otrs.com>
Thomas Raith <tr at otrs.com>
Vladimir Gerdjikov <gerdjikov at gerdjikovs.net>
Martin Edenhofer <me at otrs.com>
GPLv2+
* Wed Jul 07 2010 lmuelle@suse.de
- Fix OTRS-Core against possible SQL-Injection; OSA-2010-01; (bnc#576066).
* Thu Oct 16 2008 ro@suse.de
- drop needsrootforbuild
* Thu Aug 28 2008 cthiel@suse.de
- fix init script
* Mon Mar 31 2008 lmuelle@suse.de
- Update to version 2.2.6.
+ Bug #2650 - Mails isn't completely imported by PostmasterPOP3.pl
+ Bug #2758 - non-latin filenames (e. g. koi8-r, utf8, cp1251) in emails are
not shown correctly.
+ Bug #2462 - Permission is denied when trying to print ticket details from
customer panel (customer.pl).
+ Bug #2541 - Added missing "Ticket unlock" link for ticket for the followin
actions 'Phone call', 'Merge', 'Move' and 'Forward'.
+ Bug #1957 - Auto reply for new Phone-Tickets replies to non- Existing
addresses (if no email address is given in 'From' field).
+ Bug #1975 - Cannot forward email with .eml files as attachment.
+ Bug #2413 - Cannot write to BLOB column in table XML_STORAGE with DB2.
+ Bug #2255 - SysConfig setting Ticket -> Frontend::Customer::Ticket::
ViewZoom -> Ticket::Frontend::CustomerTicketZoom###State has no effect
(only closed is shown any time).
+ Bug #954 - Ticket split should link tickets automatically (origin to new
one).
* Mon Mar 31 2008 lmuelle@suse.de
- SOAP authentications allows to get remote access without valid SOAP
user; OSA-2008-01; CVE-2008-1515; [bnc#372382].
* Wed Jan 30 2008 lmuelle@suse.de
- Update to version 2.2.5.
+ Fixed bug# 2645 - SLA selection doesn't change when customer is
changed.
+ Fixed bug# 2157 - Ticket merged note not translated.
+ Fixed bug# 2392 - Charset problems with iso8859 and the
xml-caching mechanism.
+ Implemented workaround for bug# 2227 - XMLHashSearch returns
no values on MS SQL in certain cases.
+ Fixed bug# 2330 - Cron.sh start <OTRS_USER> does not work.
+ Fixed bug# 977 - No agent notification for new ticket from
webinterface if CustomerGroupSupport is enabled.
+ Fixed bug# 2621 - Wrong order of items (Subject,Service,SLA,Body
- > Service,SLA,Subject,Body) in Frontend AgentTicketPhone,
AgentTicketEmail and CustomerTicketMessage.
+ Fixed bug# 1687 - Wrong "New message!" hint on queue with
"Customer State Notify" activated.
+ Fixed bug# 2613 - Images are broken in Lite-Theme if OTRS do
not use the default Alias /otrs-web/.
+ Fixed bug# 2609 - Temp files are not removed after process was
finished under windows.
+ Fixed bug# 2601 - Only agents with rw permissions are shown in
inform agent selection of a note screen (note permission need to be
activated via SysConfig first). Now all agents with _note_
permissions are displayed.
+ Fixed bug# 2600 - MS SQL: Fulltext search in ticket body with
mssql backend not possible (workaround, improved API for 2.3.x).
+ Fixed bug# 1120 - TO recipients which were sometimes dropped
in a ticket reply.
+ Fixed bug# 2589 - Ticket-title not shown in ticket list of
change customer, phone- and email ticket.
+ Fixed bug# 1148 - Lost of attachments when spliting ticket.
+ Fixed bug# 2295 - Added workaround for IE7. Tries to download
[ Attachments ] or [ Attachments <-> Responses ].
+ Fixed bug# 2580 - Wrong quoating of semicolon if mssql is used.
+ Fixed bug# 2539 - SMIME signing was broken for private keys that
have no passphrase and when openssl is unable to write to random
state file.
+ Fixed bug# 2581 - Follow up not possible if "ticket#: xxxxxxx"
is copied from webinterface into new email subject.
+ Fixed bug# 2479 - Unable to retrieve attachments bigger than
3MB (on Oracle DB). Changed default read size from 4 MB to 15 MB in
Kernel/System/DB/oracle.pm:
+ Fixed bug# 1428 - Whitespaces remove from email subject
(notification and new tickets creation) if utf-8 is used
(specifically in Russian, Chinese and Japanese). The problem is a
bug in MIME::Tools/MIME::Words, for more info see CPAN-Bug# 5462:
http://rt.cpan.org/Public/Bug/Display.html?id=5462 As solution
Kernel/cpan-lib/MIME/Words.pm got patched. Note: Everybody who is
not using Kernel/cpan-lib/ need to wait till this bug is fixed in
official MIME::Tools/MIME::Words releases.
+ Fixed bug# 2166 - Probem with HTML-mails sent by MS Outlook
2003 - "–" / long dash gets not decoded.
+ Fixed bug# 2377 - Missing translation in
AdminCustomerUserService mask.
+ Fixed bug# 2537 - Unable to set free time fields.
+ Fixed bug# 2498 - A wrong sum of requests was shown in the
performance log.
+ Fixed bug# 2482 - IntroUpgradePre in .opm files is not working
on upgradinging via online repository.
- Update to version 2.2.4.
+ Fixed bug# 2477 - Escalation time calculation (destination time of
escalation) is not working if host system is running in
summertime/wintertime mode (loops because system is changing system
time from 3:00 am to 2:00 am).
+ Fixed bug# 2474 - Config option UserSyncLDAPAttibuteGroupsDefination
and UserSyncLDAPAttibuteRolesDefination is not working.
+ Fixed small typo in scripts/database/otrs-initial_insert.xml, for
escalation notification text.
+ Fixed bug# 2473 - Not able to update existing cache files of
customer user backend because of file permission problems (cache
files are created with 644). From now on cache files are created
with 664 permissions.
+ Fixed bug# 2472 - Emails in utf8 are not sent correctly (problem
after upgrading Kernel/cpan-lib/MIME/*.pm).
+ Fixed bug# 2446 - Subject is not quoted.
+ Fixed bug# 2442 - Disappearing ticket free time checkboxes in
some ticket masks after mask reloads.
+ Fixed bug# 2436 - Translation bug in the frontend function
BuildSelection().
+ Fixed bug# 2289 - Compress with bzip2 dont works in backup.pl.
+ Fixed bug# 2421 - If customer cache backend is used, sometimes
"Need Value" appears in the log file.
+ Fixed bug# 1203 - Changed Redhat shm workaround to use a fixed
IPCKey per instance, but prevent clash with IPCKey of other instances.
+ Fixed bug# 2263 - Problems with array refs and escaping
+ Fixed bug# 2410 - $/ as given is currently unsupported at
Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140. We updated the CPAN
module MIME-tools to version 5.423 to solve the problem.
+ Fixed bug# 2404 - Wrong results if you use StatsTypeID as
TicketSearch attribute.
+ Fixed bug# 2407 - Performance handicap because of a missing
'if'-attribute.
+ Fixed bug# 2404 - Problems with the time extended feature in
stats module.
+ Fixed bug# 2398 - Translate the stats output.
+ Fixed bug# 2388 - Show the radio button of static stats files.
+ Fixed bug# 2383 - IntroInstallPre in .opm files is not working
on installing via online repository.
+ Fixed bug# 2380 - Ignore HTMLQuote param in Layout object
function _BuildSelectionOptionRefCreate.
+ Fixed bug# 2375 - Possible race condition in generic agent
jobs (during processing jobs). Generic agent job attributes can get
lost.
+ Fixed bug# 2276 - GenericAgent with SLA-Search fails, Service
and SLA options are missing.
+ Fixed bug# 2360 - No Permission in customer panel after
selecting ticket. Reason is, sender type is customer and article
type is email-internal which is set via a postmaster filter.
+ Fixed bug# 2346 - Emty entries are shown in the responsible
option list in TicketSearch mask.
+ Fixed bug# 2321 - It's not possible to use ñ or Ã&frac; in
description tag of .sopm file -> leading to perl syntax error!
+ Fixed bug# 2291 - Only include/use PDF::API2 in
Kernel/Modules/AgentTicketSearch.pm and Kernel/Modules/AgentStats.pm
if needed, to increase performance.
- Update to version 2.2.3.
+ Fixed bug# 2285 - Typo in german translation
"Aktualisierungszeit".
+ Fixed bug# 1203 - Redhat shm workaround should not relate to
real shm request.
+ Fixed bug# 2265 - On IIS6, Package Manager is displaying a
error after installing a package (header not complete). But package got
installed corectly.
+ Fixed bug# 2261 - False params in call of ServiceLookup() and
SLALookup() functions.
+ Fixed reopened bug# 2142 - Ticket history entry was wrong if
service, sla or ticket type was changed.
+ Fixed bug# 2193 - Postmaster module
Kernel::System::PostMaster::Filter::NewTicketReject is not working -
need Charset!
+ Fixed bug# 2245 - Responsible / Owner Field not working for
all users in the Email-Ticket form.
+ Fixed Ticket# 2007082842000477 - Problem with different customer
sources and use CacheTTL option (namespace of cache is not uniq).
+ Fixed Ticket# 2007082842000413 - Ticket created over phone
ticket with state closed is shown in queue view like "My Queues (1)"
but no ticket is shown if I click on "My Queues (1)" (if
Kernel::System::Ticket::IndexAccelerator::StaticDB is used as
Ticket::IndexModule).
+ Fixed bug# 2230 - OTRS on IIS - redirect/loop problem after
login.
+ Fixed bug# 2229 - Return value of "ServiceLookup" is used
without quoting in SQL statements.
+ Fixed bug# 2207 - translation failure in customer preferences
(QueueView refresh time).
+ Fixed bug# 2214 - .opm Package can not handle <, > and
& in .sopm files.
+ Fixed bug# 2203 - OTRS will not create/verify correct pgp
signs if utf8 is used.
+ Fixed bug# 2202 - Kernel::System::Email::SMTP is sending
"localhost.localdomain" in smtp hello, some server rejecting this
("Host not found").
+ Fixed bug# 2024 - Problem with agent authentication via LDAP
with ADS-Groups and content of DN like "Some\, Name".
+ Fixed bug# 2094 and 2143 - 'Got no MainObject' warning in
Kernel/System/Crypt.pm
+ Fixed bug# 2192 - Useless fragments of old escalation mechanism
produces errors.
+ Fixed bug# 1908 - Removed duplicate history entry for ticket
subscribe action.
+ Fixed bug# 1492 - Fixed typo in Kernel/Language.pm.
+ Fixed bug# 2160 - 0 was ignored in database insert by package
building.
+ Fixed bug# 2156 - External customer database is not working,
if it's configured the following error message appears
("Got no MainObject in Kernel/System/DB.pm line 85").
+ Fixed bug# 2155 - Std-Attachments are not usable in agent
ticket compose screen (no std attachments are shown in compose
screen).
+ Fixed bug# 2118 - Fixed typo in german translation file (
Kernel/Language/de.pm).
+ Fixed bug# 2117 - Fixed small typo in initial insert files.
+ Fixed bug# 1999 - Service and SLA can not changed on an
existing ticket.
+ Fixed bug# 2142 - If a service or a sla of a ticket was changed,
no ticket history entry was added.
+ Fixed bug# 2135 - scripts/DBUpdate-to-2.2.2.sql contains wrong
SQL. Not the queue table needs to be changed, the ticket table would
be the right one.
+ Fixed bug# 2134 - PDF print is creating damaged pdf files with
PDF::API2 0.56 or smaller.
+ Fixed bug# 940 - After owners unlock ticket and a follow-up
arrives the system, all agents which selected the queue of this
ticket get and follow up message. In this follow up message the name
was always the current owner and not the recipient of the email
(which should be).
+ Fixed bug# 2001 - New escalation times and the responsible are
not shown in any print views.
- Update to version 2.2.2.
+ Fixed bug# 2114 - Fixed the problems with the email object.
+ Fixed bug# 2053 - If core "System::Permission" note is used,
not effect to the ticket note mask appears.
+ Fixed bug# 2059 - config setting $Self->{'Database::Connect'}
is not overwriting default option used by driver.
+ Fixed bug# 2105 - Notification after moving a ticket to my
queues is wrong -> ">OTRS_CUSTOMER_QUEUE<" got not replaced in
subject. SQL files scripts/database/otrs-initial_insert.*.sql got
fixed.
+ Fixed bug# 2029 - Selected responsible agent was not taken
over after creating a phone ticket.
+ Fixed bug# 1946 - Setting of service, sla or type via email
X-OTRS-Service, X-OTRS-SLA or X-OTRS-Type header not possible.
+ Fixed bug# 2097 - Sometimes problems with SMTP module and utf8
to send emails.
+ Fixed bug# 2061 - UserSyncLDAPMap does not work properly after
upgrade to 2.2. The reason is, that we cleaned up this config option
and the new one from Kernel/Config/Defaults.pm need to be used. We
also added an check which log that an old config setting is used
(also an compat. feature to still use the old option has been
added).
+ Fixed bug# 2068 - Date problem with non en installations of
MSSQL server. Some date inserts or package installations failed.
Added database init connect option to mssql driver ("SET DATEFORMAT
ymd" / Kernel/System/DB/mssql.pm).
+ Because of safety reason, generic agent jobs will not longer run
without min. one search attribute (admin interface and cmd). So if
you want to match all ticket, you need to add an * in the ticket
number.
+ Fixed bug# 2021 - Errors in MSSQL post schema files.
+ Fixed bug# 2025 - No upgrade PostgreSQL possible, added missing
lines in DBUpdate-to-2.2.postgresql.sql.
+ Fixed Ticket#2007072342000148 - Old OTRS (< OTRS 2.2)
attachments are corrupt after upgrade if file backend is used.
+ Updated portuguese translation, thanks Filipe Henriques and
Rui Pires!
+ Updated norwegian translation, thanks to Fredrik Andersen!
+ Updated hungarian translation, thanks to Aron Ujvari!
+ Updated spanish translation, thanks to Carlos Oyarzabal!
+ Fixed bug# 2016 - CustomerUserUpdate: Add a function to handle
empty values.
+ Fixed bug# 2047 - Add MainObject to the needed object check.
+ Fixed bug# 2045 - Notifications on reopen are not sent to
owner/responsible.
+ Fixed bug# 2011 - Translation problems in stats module.
- Update to version 2.2.1.
+ Updated finnish translation, thanks to Mikko Hynninen!
+ Fixed bug# 1998 - Error with the web installer if no utf8
database is selected.
+ Disabled only show escalated tickets in queue view because
of already show escalation notifications.
+ Updated portuguese translation, thanks Filipe Henriques!
+ Fixed bug# 2000 - Typo in database update script
DBUpdate-to-2.1.mysql.sql.
+ Reworked AdminCustomerUserService mask.
+ Fixed wildcard handling in ServiceSerarch().
+ Added option to log sql queries which take longer the 4 sek.
and can be enabled via Kernel/Config.pm (Database::SlowLog). For
more info see Kernel/Config/Defaults.pm.
+ Fixed not working alter table to SET or DROP NULL and NOT
NULL via xml interface (Kernel/System/DB/postgresql.pm).
+ Updated french translation, thanks to Yann Richard and Remi Seguy!
+ Updated netherlands translation, thanks to Richard Hinkamp!
+ Updated hungarian translation, thanks to Aron Ujvari!
+ Updated russian translation, thanks to Andrey Feldman!
+ Updated greek translation, thanks to Stelios Maistros!
- Update to version 2.2.0 rc1.
+ Fixed bug# 1941 - Ticket Escalation blocks QueueView even if
Agent has only read access.
+ Fixed bug# 1951 - Changed default selection of 'valid' field in
AdminService and AdminSLA mask.
+ Added feature (bug# 1949 an 1950) for customer ldap backend
for soft or hard die.
+ Fixed bug# 1927 - It is possible to uninstall a required
package.
- Update to version 2.2.0 beta4.
+ Fixed bug in service and sla tables. Column comment was wrongly
defined as required field.
+ Fixed bug# 1894 - otrs.addUser does not work
+ Fixed bug# 1913 - Added missing columns first_response_time,
solution_time and rename column escalation_time to update_time for
table queue in DBUpdate-to-2.2.oracle.sql.
+ Remove wrong item in check needed stuff section of SLAList()
function.
+ Update german translation.
+ Sync HTML style of admin masks. No functionality changed.
+ Fixed double ContentType in ArticleAttachment() of attachment
backends (Kernel/System/Ticket/ArticleStorage(DB|FS).pm).
+ Sync of all configurable frontend modules. No functionality
changed.
+ Fixed bug# 1898 - Invalid services and slas was shown in agent
masks.
+ Fixed bug# 1866 - Error while DB upgrade from 2.1.5 to 2.2.0
beta3.
+ Ingresed width of html login tables from 270 to 280 because
of new language selection.
+ Fixed bug# 1825 - SQL ticket_history INSERT syntax error in
HistoryAdd().
+ Fixed bug# 1840 - Repeat escalation message when queue, SLA
Solution time is shown.
- Update to version 2.2.0 beta3.
+ Fixed bug# 1773 - DB-error in phone ticket if sla but no
service is selected.
+ Fixed bug# 1035 - OTRS does not set encoding for the mysql
database connection (i.e. UTF-8).
+ Fixed bug# 1778 - Config option Database::Connect should be
possible.
+ Fixed bug# 1611 - Now the Statsmodule use the mirror db if
configured.
+ Fixed bug# 1809 - Fixed typo in variable name (PrioritiesStrg ->
PriotitiesStrg).
+ Fixed bug# 1670 - If no result the generation of pie graph throws
error.
+ Fixed bug# 1769 - If I change the ticket SLA, the history is
not relfecting this change.
+ Fixed bug# 1768 - If I change the ticket service, the history
is not relfecting this change.
- Update to version 2.2.0 beta2.
+ Fixed bug# 1448 - Apache::Registry in README.webserver wrong,
mod_perl2 is missing.
+ Fixed bug# 1286 - apache configuration should use
<IfModule mod_perl.c>.
+ Fixed bug# 1755 - Wrong permissions for some files.
+ Fixed bug# 1757 - Cannot install postgres db - null value in
column "escalation_start_time" violates not-null constraint.
+ Fixed bug# 1745 - Invalid SQL-statements in AgentTicketQueue
view.
+ Fixed bug# 1741 - "PostmasterFollowUpStateClosed" buggy on
follow up actions.
+ Updated bulgarian translation, thanks to Alex Kantchev!
+ Fixed bug# 1748 - Session not allowed to be larger than 358400
Bytes using IPC. Change max session size from 350k to 2 MB.
+ Fixed bug# 1744 - Unable to create xml_storage table in utf8
charset on mysql database.
+ Fixed bug# 1739 - Unable to insert new SLA via admin-web after
upgrade to 2.2.0 beta1.
- Update to version 2.2.0 beta1.
+ Fixed not shown optional ticket free time option fields in
customer panel.
+ Fixed bug# 1017 - script initial_insert.sql, ampersand and oracle.
+ Fixed enhacement bug# 1668 - removed unnecessary dependency for
fetchmail from .srpms.
+ Fixed bug# 1398 - Malformed UTF-8 charaters in Admin Backend -
System Log.
+ Fixed bug-ticket# 2007020542000593 - Queue refresh "off"
can't be used on oracle database.
+ Fixed Free Field output in AgentTicketForward and
AgentTicketPhoneOutbound.
- Update to version 2.1.8.
+ Fixed bug# 2134 - PDF print is creating damaged pdf files with
PDF::API2 0.56 or smaller.
+ fixed bug# 2046 - german Umlauts not printed in PDFs if system
runs in utf-8 mode. The PDF::API2 corefonts (which are used as
default) doesn't support UTF-8. Changed the used fonts from
PDF::API2 corefonts to the DejaVu true type fonts. Add config
options to use other true type fonts.
+ fixed bug# 1926 - package manager ignore PackageRequired tags
in OPM files.
* Sun Jun 10 2007 ro@suse.de
- remove requires for mysql-shared
* Thu May 10 2007 lmuelle@suse.de
- Update to version 2.1.7.
+ fixed bug# 1551 - decode_mimewords() in ArticleWriteAttachment()
dies due to utf-8
+ updated Kernel/Language/pt_BR.pm translation file - Thanks
to Fabricio Luiz Machado!
+ fixed bug# 1650 - crypt/sign bug in AgentTicketCompose screen
+ fixed bug# 1659 - Uploading and Saving Pictures in MSSQL won't
work with bigger Files (~700KB)
- >MSSQL ONLY<- You also need to change some tables by using: ->MSSQL ONLY<-
ALTER TABLE web_upload_cache ALTER COLUMN content TEXT NOT NULL;
ALTER TABLE article_plain ALTER COLUMN body TEXT NOT NULL;
ALTER TABLE article_attachment ALTER COLUMN content TEXT NOT NULL;
ALTER TABLE article ALTER COLUMN a_body TEXT NOT NULL;
ALTER TABLE standard_response ALTER COLUMN text TEXT NOT NULL;
ALTER TABLE standard_attachment ALTER COLUMN content TEXT;
ALTER TABLE sessions ALTER COLUMN session_value TEXT;
ALTER TABLE xml_storage ALTER COLUMN xml_content_value TEXT;
ALTER TABLE package_repository ALTER COLUMN content TEXT NOT NULL;
+ fixed upload cache problem in win32 with .pdf files
+ fixed bug# 1228 - Apostrophe not valid in email address.
+ fixed bug# 1442 and 1559 - ArticleFreeKey and ArticleFreeText
default selection does not work.
+ fixed ticket# 2007031242000149 - session backend fails to insert
sessions bigger the 4k on oracle database backend
+ fixed bug# 1671 - restore.pl fails with "Got no LogObject"
+ fixed bug# 1115 - HTML error in NewTicket Customer's interface
+ fixed bug# 1658 - Subqueues of Queues with brackets are not
shown in the QueueView
+ added rpm packages for Fedora Core 4, 5 and 6 to auto build
service
+ fixed ticket# 2007022342000586 - attachment problem with oracle
backend if utf-8 is used
+ fixed database driver if 0 is used in begining of an xml insert
- Changes of version 2.1.6.
+ fixed bug #1504 - Ticket Creation fails with DB2 due to
character quoting issues
+ fixed bug #1506 - Error creating Tickets in DB2 due to conflict
in string/numerical comparison
+ fixed bug #1445 - OTRS is not encoding Umlauts correctly in
Organization email header
+ fixed bug #1548 - submitting AgentTicketPhone or
AgentTicketEmail form without queueid leads to broken fields
+ fixed bug #1581 - Garbled paths containing domain names
+ updated Mail::Tools from 1.60 to 1.74 - fixed bug #1642 -
Cant get mails via PostmasterPop3.pl - Unrecognised line
+ fixed bug #1545 - Wrong Variableusage in $Self->{PageShown}
(Kernel/Modules/AgentTicketMailbox.pm)
+ fixed bug #1291 - Download link in SysConfig skips config
options -> now download link will be shown if no changes are done
+ fixed bug #1097 - Disabling Bounce Feature via SysConfig does
not work properly
+ fixed ticket #2007022242000293 hard line rewrap of body content
in frontend modules
+ improved speed of SysConfig core module, added cache mechanism
(it's about 2 times faster)
+ fixed ticket #2007022042000288 - error on creating postmaster
filter on oracle database
+ fixed not working crypt/sign option in AgentTicketCompose mask
+ fixed bug #980 - Use of uninitialized value in
Kernel/System/AuthSession/FS.pm
+ changed unlock time reset mechanism, added unlock time reset
if a agent sends an external message to the customer (like escalation
reset mechanism)
+ fixed bug in _XMLHashAddAutoIncrement() - function could not
return keys greater than '9'.
+ fixed bug #1056 - UTF-8 mode of OTRS and German Umlaute within
agent's name
+ fixed bug #1505 - UserSyncLDAPMap fails with LDAP.pm version
1.26 and up
+ fixed ticket_watcher.user_id datatype, moved from BIGINT to
INTEGER
+ fixed oracle driver for xml alter table actions
+ improved _CryptedWithKey() - private key detection of
Kernel/System/Crypt/PGP.pm if more keys are used for crypted messages
+ fixed ArticleFreeText output in CustomerTicketZoom mask
+ fixed bug in agent- and customer-ticket print feature
- Changes of version 2.1.5.
+ fixed ignored ticket responible in phone ticket
+ fixed DestinationTime() if calendar feature is used
+ fixed not working freetime fields
+ fixed not working time selection if time zone feature is used
+ fixed not working email notification tags in auto response,
agent and customer email notifications
+ fixed case sensitive of customer user login and agent user
login in Kernel/System/User.pm and Kernel/System/CustomerUser/DB.pm if
oracle or postgresql is used
+ fixed quoting in user selection if + is used in UserLogin in
Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl
+ fixed bug #1532 - utf8 charsetproblems in stats
+ fixed bug #1446 - No "(Ticket unlock!)" link in
AgentTicketCompose
+ fixed customer ldap auth if system is iso-8859 and ldap server
is running in utf-8
+ fixed not working Kernel/System/DB/db2.pm (syntax error)
- Changes of version 2.1.4.
+ fixed not working free time selection in AgentTicketClose,
AgentTicketNote, AgentTicketOwner, AgentTicketPending, AgentTicketPriority
and AgentTicketResponsible
+ added config param for shown my queues/custom queues
in preferences, default are shown all ro queues, see also
PreferencesGroups###CustomQueue under Frontend::Agent::Preferences
+ fixed ldap sync of agents attributes - invalid agents
are not longer synced to valid if ldap auth was successfully, the
invalid agent will still be invalid
+ fixed bug #1187 - Escalation Notifications sent to invalid agent
+ improved link quote of long links in web interface
+ fixed bug #962 - Broken attachments with cyrillic filenames
+ fixed bug #1521 - Merge Feature
+ fixed bug #1523 - update of FreetextValues 9-16 not working
+ fixed bug #1524 - ticketFreeText Fields 9-16 not displayed
at CustomerTicketPrint and CustomerTicketZoom
+ fixed bug #1359 - acl problem if '' is used in properties to match
+ fixed bug #1031 - scripts/backup.pl fails in mysqldump with
encrypted database password
+ fixed bug #1378 - Got no MainObject! in bin/otrs.getTicketThread
+ fixed bug #1200 - not working TicketACL actions AgentTicketCompose,
AgentTicketBounce, AgentTicketForward and AgentTicketPhoneOutbound
+ added log notice for switch to user admin feature
+ fixed bug #1210 - wrong calculation of Kernel::System::Time
WorkingTime()
+ added changes notice of generic agent jobs to log sub
system (to keep clear who changed the job)
+ moved ticket number generator loop check from 1000 to 6000
(Kernel/System/Ticket/Number/*.pm)
+ fixed not working faq lookup in compose answer and forward
screen
+ fixed double quoted "$Quote{"Cc: (%s) added database email!""}
in compose answer screen (Kernel/Modules/AgentTicketCompose.pm)
+ fixed bug #1498 - Typo in QuoteSingle, Kernel/System/DB/mssql.pm
+ moved Quote() from Kernel/System/DB.pm to db backend modules
Kernel/System/DB/*.pm because of needed Quote() in xml processing
+ improved handling if there are double customer users in
the database used by search result
+ fixed PGP/SMIME bug - Can't call method "body" on an undefined
value at Kernel/System/EmailParser.pm line 382
+ fixed bug #1395 - utf-8 - ArticleStorage FS - Attachments with
German Umlauts cant be downloaded
+ added config option Ticket::PendingNotificationOnlyToOwner
to send reached reminder notifications of unlocked tickets only to ticket
owner
+ fixed database driver detection/problem if a second database
connect with different driver is used (wrong sql will not longer be
generated) Note: old database driver files Kernel/System/DB/*.pm
not longer compatible
+ added config option Ticket::ResponsibleAutoSet to set owner
automatically as responsible if no responsible is set (default is 1)
* Mon Apr 09 2007 ro@suse.de
- build as root for now
* Tue Nov 21 2006 lmuelle@suse.de
- Update to 2.1.3.
+ removed not needed Reply-To of agent notifications
+ fixed missing \n on csv output of customer ticket search
+ fixed not working ticket free time option in phone ticket
+ added missing access permission pre check to show ticket menu items or not
+ fixed bug - not shown empty "-" selection of new onwer if on move if
Ticket::ChangeOwnerToEveryone is set
+ update of Dansk language file, thanks to Mads N. Vestergaard
+ update of Spanish language file, thanks to Jorge Becerra
+ added AuthModule::HTTPBasicAuth::Replace and
Customer::AuthModule::HTTPBasicAuth::Replace config option to HTTPBasicAuth
modules to strip e. g. domains like example_domain\user from login down to
user
+ added AuthModule::LDAP::UserLowerCase to allways convert usernames into
lower case letters
+ added set auto time zone of agent/customer based on java script offset
feature on every login
+ fixed not working all owner/responsible selection in phone view
+ read out CustomerUserSearchListLimit correctly if LDAP customer backend is
in use
+ fixed always shown responsible selection
+ removed not needed default free text fields from phone outbound
+ fixed agent can be customer follow up feature
+ added possible - selection for next state in phone view outbount
+ fixed LDAP problems "First bind failed! No password, did you mean noauth or
anonymous ?"
+ fixed double agent notifications on ticket move to queue and also selected
owner
* Wed Oct 18 2006 lmuelle@suse.de
- Update to version 2.1.2.
+ switched to md5 check sum for password in user_preference table
+ fixed #1373 - RH RPM requires sendmail, but works with other MTAs
+ fixed double agent notifications on follow up if agent is
owner and responible
+ fixed bug #1311 - Apostrophes are incorrectly displayed under
IE 6 & IE7 but correctly displayed under Firefox 1.5.0.6 -=>
moved from $Text{} to $JSText{} for text translations in Java Script parts
to have a correct quoting
+ fixed not shown follow up feature in customer panel if ticket
is closed
+ added missing customer print feature
+ fixed bug #1361 - Can't locate object method "ModGet" via
package "Kernel::System::Config"
* Tue Oct 17 2006 lmuelle@suse.de
- Update to version 2.1.1
+ fixed bug #1213 - some errors not logger by LDAP backends
+ fixed bug #1248 - Ticket Zoom - Article Thread - Color of auto
responses should be yellow
+ fixed bug #1323 - 2.1 DBUpgrade issue with PostgreSQL - patch
+ fixed bug #1333 - No reset of escalation time after follow-up
+ fixed bug #1345 - Attached binary files uploaded and saved to
the FS are corrupted.
+ add ticketfreetext-, ticketfreetime- and articlefreetext support
to pdf output
+ improved stats export/import with an id-name wrapper
+ fixed bug #1353/1354 changed autoreponse text
+ add transparency to some images
+ fixed bug #1358 - Customer History > All customer tickets.
returns an incorrect number of tickets
+ fixed bug #1293 - Can't use an undefined value as a HASH
reference at /opt/otrs/bin/cgi-bin//../../Kernel/Modules/AgentTicketBulk.pm
line 194
+ fixed bug #1356 - mssql driver bug - Stats module of OTRS 2.1
beta 2 - "Cant use string ("0")".
+ fixed bug #1335 - removed "uninitialized value" warning in
NavBarTicketWatcher.pm
+ fixed opm check do not install/upgrade packages if one file to
install already exists in an other package
+ added "-a exportfile" feature to bin/opm.pl to export files
of a package into a defined directory e. g. "-d /path/to/"
+ removed Re: from agent notification emails
+ added change to remove 4 not needed empty spaces after folding
of email headers (sometimes 4 empty spaces in subject appear)
+ updated pdf-logo to ((otrs))
+ added DBUpdate-to-2.1.oracle.sql to get oracle databases up to
date
+ fixed double sending of note notifications
+ fixed link to email and phone after adding a new customer user
+ added fix to removed leading and trailing spaces in search
fields of object linking
+ moved Frontend::ImagePath variable
(/otrs-web/images/Standard/) from .dtl files to config option
+ added examples how to use SOAP (bin/cgi-bin/rpc.pl and
scripts/rpc-example.pl)
+ added mulit calendar / queue support - you can use different
time zones in different queues and each agent can select the own time zone
NOTE: table queue need to be modified - see scripts/DBUpdate-to-2.1.*.sql
+ fixed bug #739 - in the login you can type something behind the
pass and it works / added password md5 support (required Crypt::PasswdMD5
from CPAN or from Kernel/cpan-lib/ - via "cvs update -d")
+ fixed $Quote{""} bug in login page
+ fixed bug #1284 - removed mysql dependence in
scripts/apache-perl-startup.pl and scripts/apache2-perl-startup.sql
+ fixed bug #1282 - setting up a postgresql database fails
+ added performance log feature in admin interface to monitor
your system page load performance over different times (1h, 3h, 9h, 1d, 2d,
3d) - its disabled per default
+ removed Re: in subject auto response emails
+ added PDF output support to AgentTicketPrint module
+ fixed bug in pdf module - redesiged Table() to fix a lot of
infinite loops
+ fixed bug in pdf module - special control characters produces
infinite loops
+ added ldap attribute to groups/roles sync feature, so its
possible to use user attributes for permission handling
+ fixed bug #1283 - test for modules executed in cronjobs
+ added cmd option for bin/opm.pl to find package of file
e. g. bin/opm.pl -a file -p Kernel/System/FileA.pm
+ added sleep in bin/PostMasterPOP3.pl after 10 (2 sec) and
25 (3 sec) emails on one stream (protect server against overload)
+ added PDF output feature for stats module and ticket search results
+ updated to cpan MIME::Tools 5.420
+ changed ticket escalation method, escalation start will
be reseted after every "new" customer message and after agent
communication to customer
+ added new link object functions and db table link_object changes
+ added <OTRS_CUSTOMER_DATA_*> tags to auto responses
+ added support of mssql database server (experimental)
+ added new feature to sync ldap groups into otrs roles
(see more in Kernel/Config/Defaults.pm under UserSyncLDAPGroupsDefination
and UserSyncLDAPRolesDefination)
+ new stats framework implemented :-)
+ fixed bug #1258 - changed language description from Traditional Chinese
to Simplified Chinese
+ fixed bug #1151 - Error when changing customer on ticket in
+ improved performance of ticket search mask (in cases with
over 500 Agents and over 50 Groups) by adding GroupMemberInvolvedList()
and modify GroupMemberList(), GroupGroupMemberList(), GroupRoleMemberList()
and GroupUserRoleMemberList() at Kernel/System/Group.pm
+ fixed bug #1132 - Wrong display of escalation time
+ fixed bug #1151 - Error when changing customer on ticket in
TicketStatusView
+ added ticket watcher feature, per default it's disabled
+ fixed bug #1240 - Tickets not shown in "New messages" if
Auto Response "Reply" is active
+ fixed bug #1206 - When no RELEASE file is available, no
product and version is displaied and strange messages apear in the
apache error log; using standard values in this case now
+ added public frontend module to serve local repository as
remote repository (accessable via IP authentication)
+ fixed bug #1154 - Problem in displaying pending tickets
in agent mailbox
+ improved postmaster follow up detection by scanning email
body, attachment and/or raw email (all is disabled by default)
+ fixed bug #1023 - Comma in From field creates multiple emails
in webform.pl
+ fixed IE problem with image-buttons
involved files: AdminSysConfigEdit.dtl and AdminSysConfig.pm
+ fixed format bug in Package Manager - PackageView
+ moved to read any language files located under
Kernel/Language/xx_*.pm at each request to have any translated words
e. g. for navigation bar available (Kernel/Language/xx_Custom.pm is
still used as latest source file)
+ added config option to show ticket title in main header
of frontend (e. g. QueueView, ZoomView and Mailbox)
+ moved from "otrs" to "otrs-x.x.x" directory in
tar.gz / tar.bz download format
+ added article free text attrubutes
+ moved from Kernel::Output::HTML::Generic to
Kernel::Output::HTML::Layout - all sub modules localted under
Kernel/Output/HTML/Layout*.pm will ne loaded automatically
at runtime
+ improved ticket zoom to shown attachments with
html title about attachment info (name, size, ...)
+ added use of current config values in admin sysconfig
fulltext search
+ fixed some spelling mistakes for the English original in
language templates and language files
+ added admin init (Kernel/Modules/AdminInit.pm) to init
config files .xml->.pm after a new setup (after inital root login)
+ splited Kernel::Modules::AgentTicketPhone into
two modules Kernel::Modules::AgentTicketPhone and
Kernel::Modules::AgentTicketPhoneOutbound (phone calls for existing
tickets) also templates are renamed!
+ cleanup for ticket event names (added compat mode):
TicketCreate, TicketDelete, TicketTitleUpdate, TicketUnlockTimeoutUpdate,
TicketEscalationStartUpdate, TicketQueueUpdate (MoveTicket),
TicketCustomerUpdate (SetCustomerData), TicketFreeTextUpdate
(TicketFreeTextSet), TicketFreeTimeUpdate (TicketFreeTimeSet),
TicketPendingTimeUpdate (TicketPendingTimeSet), TicketLockUpdate (LockSet),
TicketStateUpdate (StateSet), TicketOwnerUpdate (OwnerSet),
TicketResponsibleUpdate, TicketPriorityUpdate (PrioritySet), HistoryAdd,
HistoryDelete, TicketAccountTime, TicketMerge, ArticleCreate,
ArticleFreeTextUpdate (ArticleFreeTextSet), ArticleUpdate, ArticleSend,
ArticleBounce, ArticleAgentNotification, (SendAgentNotification),
ArticleCustomerNotification (SendCustomerNotification), ArticleAutoResponse
(SendAutoResponse), ArticleFlagSet
+ added own X-OTRS-FollowUp-* header if Queue, State, Priority,
... should be changed with follow up emails (see: doc/X-OTRS-Headers.txt)
+ reworked "config options" and "interface" of _all_ agent
ticket interfaces to get is clear
+ replaced ticket config option "Ticket::ForceUnlockAfterMove"
with ticket event module "Ticket::EventModulePost###99-ForceUnlockOnMove"
+ replaced ticket config option "Ticket::ForceNewStateAfterLock"
with ticket event module "Ticket::EventModulePost###99-ForceStateChangeOnLock"
+ added "responsible" ticket feature!
(db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
+ added persian translation (incl. TextDirection support)
- Thanks to Amir Shams Parsa!
+ added default ticket event module to reset ticket owner
after move action (it's disable per default)
+ added default next state in ticket forward
+ added OTRS_Agent_* tags like OTRS_Agent_UserFirstname and
OTRS_Agent_UserLastname for salutation and signature templates
+ added update and insert via admin sql box
+ 'removed old compat files' Kernel/Config/Files/Ticket.pm
and Kernel/Config/Files/TicketPostMaster.pm
+ added 8 more ticket free text fields
(db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
+ added SendNoNotification option for MoveTicket(),
LockSet() and OwnerSet() in Kernel/System/Ticket.pm (used in
GenericAgent to do some admin stuff).
+ added online repository access for bin/opm.pl
+ added Delete and Spam config option to
Kernel/Config/Files/Ticket.xml for Ticket::Frontend::MenuModule
+ added column type check in xml database defination
+ added unit test system
+ improved admin view of session management
+ moved FAQ from framework to own application module
(can be installed over opm online repository now)
+ moved otrs archive directory for download and in RPMs
from otrs to otrs-x.x.x
+ added multi pre application module support, just
define it like:
$Self->{PreApplicationModule}->{AgentInfo} = 'Kernel::Modules::AgentInfo';
+ fixed bug 1132 - Wrong display of escalation time
+ added missing utf-8 encoding in agent and customer auth
+ added missing utf-8 encoding customer user backend
+ changed language description from Traditional Chinese to
Simplified Chinese (bug #1258)
+ fixed bug 1151 - Error when changing customer on ticket in
TicketStatusView
+ fixed bug #1240 - Tickets not shown in "New messages" if
Auto Response "Reply" is active
+ fixed bug #1206 - When no RELEASE file is available, no
product and version is displaied and strange messages apear in the
apache error log; using standard values in this case now
+ fixed bug #1154 - Problem in displaying pending tickets
in agent mailbox
+ fixed bug #1023 - Comma in From field creates multiple emails
in webform.pl
+ added SUSE 10.x RPM support
+ fixed bug #925 - Binary Attachments incorrectly utf-8
encoded in ticket replies
+ fixed links to new phone/email ticket after a new
customer is created via Kernel/Modules/AdminCustomerUser.pm
+ update of Portuguese language file - Thanks to
Manuel Menezes de Sequeira)
+ added Greek translation - Thanks to Stelios Maistros!
+ fixed bug #991 - changed $Data{} to $QData{} in Ticket.xml
and Ticket.pm config files to solve problem when answering requests
that contain HTML tags
+ updated Dutch language file - Thanks to Richard Hinkamp!
+ added Slovak translation
+ fixed/removed die in Kernel/System/AuthSession/FS.pm
- => GetSessionIDData() - not wanted to die if nn SessionID is given
+ added Danish translation - Thanks to Thorsten Rossner!
+ updated Norwegian translation - Thanks to Knut Haugen
+ fixed some spelling mistakes for the English original in
language templates and language files
+ updated Brazilian Portuguese translation -Thanks to
Fabricio Luiz Machado!
+ fixed missing translation after new ticket was created
+ added long month translation for calendar popup
+ changed Kernel/System/Spelling.pm to work with (a|i)spell
on Windows systems
+ added <OTRS_TICKET_*> and <OTRS_CONFIG_*> support to
auto respons templates
+ fixed/removed wrong config option
"Ticket::Frontend::QueueSortDefault", added own config option for
StatusView of tickets
+ fixed bug #1047 forward fails if " is in From
+ fixed ldap authentication if application charset is
e. g. iso-8859-1 and not utf-8
+ fixed some spelling mistakes in
Kernel/Config/Files/Ticket.xml and Kernel/Config/Files/Framework.xml
+ Added X-Spam-Level to config files to have the possibility
to filter for this header with PostMasterFilter
+ fixed bug #1069 - Problem when the name of a GenericAgent
job was updated
+ fixed PostMaster filter admin interface if wrong syntax
regexp is used (don't save invalid regexp because not email can be
received)
+ added bin/CheckSum.pl and also ARCHIVE file to include
md5 sum archive of current distribution
+ improved PostMaster if no article can be created
+ fixed internal server error if in sysconfig search
* is used
+ fixed "enter" submit bug in sysconfig (e. g. reset first
item in the edit site)
+ fixed ArticleAttachmentIndex() - wrong index count in
fs lookup - attachment icons sometimes not shown
+ added added missing class="button" in submit type="submit"
of .dtl templates
+ fixed default note-type and default state-type in ticket
pending mask
+ fixed stats/graph error message 'Can't call method "png"
on an undefined value at ...'
+ fixed missing delete on time_accounting in
Kernel/System/Ticket/Article.pm if article got deleted
+ improved die if xml is invalid in Kernel/System/XML.pm
+ added compat config option for compose answer to
replace original sender with current customers email address
+ updated French language file, thanks to Yann Richard
+ fixed bug #1025 - ORA-01400: cannot insert NULL into ("OTRS"
."CUSTOMER_USER"."COMMENTS"
+ fixed bug #1018 - initial_insert.sql, oracle error ORA-01400:
cannot insert NULL into
+ fixed std attachment feature (no attachment after
additional fiel upload) in agent ticket compose
+ improved database Quote() for integer, also allow +|-
in integer
+ fixed order of create attributes (TicketCreate(), TicketFreeTime(),
TicketFreeTime(), ArticleCreate(), ...) on customer ticket creation
+ fixed bug #1010 - ORA-00972 Identifier is too long for oracle
+ fixed bug #1011 - ORA-01408: such column list already indexed,
Oracle error
+ fixed wrong follow up notification (to all agents)
via customer panel if ticket is already closed
+ updated Dutch language file, thanks to Richard Hinkamp
+ fixed not working -r option in scripts/backup.pl
(-r == removed backups older then -r days)
+ remove leading and trailing spaces in ldap filter for
agent and customer authentication
/etc/apache2 /etc/apache2/conf.d /etc/apache2/conf.d/otrs.conf /etc/init.d/otrs /opt/otrs /opt/otrs/.fetchmailrc /opt/otrs/.fetchmailrc.dist /opt/otrs/.mailfilter /opt/otrs/.mailfilter.dist /opt/otrs/.procmailrc /opt/otrs/.procmailrc.dist /opt/otrs/ARCHIVE /opt/otrs/Kernel /opt/otrs/Kernel/Config /opt/otrs/Kernel/Config.pm /opt/otrs/Kernel/Config.pm.dist /opt/otrs/Kernel/Config/Defaults.pm /opt/otrs/Kernel/Config/Files /opt/otrs/Kernel/Config/Files/Framework.xml /opt/otrs/Kernel/Config/Files/Ticket.xml /opt/otrs/Kernel/Config/GenericAgent.pm /opt/otrs/Kernel/Config/GenericAgent.pm.dist /opt/otrs/Kernel/Config/GenericAgent.pm.examples /opt/otrs/Kernel/Language /opt/otrs/Kernel/Language.pm /opt/otrs/Kernel/Language/ar_SA.pm /opt/otrs/Kernel/Language/bb.pm /opt/otrs/Kernel/Language/bg.pm /opt/otrs/Kernel/Language/cz.pm /opt/otrs/Kernel/Language/da.pm /opt/otrs/Kernel/Language/de.pm /opt/otrs/Kernel/Language/el.pm /opt/otrs/Kernel/Language/en.pm /opt/otrs/Kernel/Language/es.pm /opt/otrs/Kernel/Language/fa.pm /opt/otrs/Kernel/Language/fi.pm /opt/otrs/Kernel/Language/fr.pm /opt/otrs/Kernel/Language/hu.pm /opt/otrs/Kernel/Language/it.pm /opt/otrs/Kernel/Language/nb_NO.pm /opt/otrs/Kernel/Language/nl.pm /opt/otrs/Kernel/Language/pl.pm /opt/otrs/Kernel/Language/pt.pm /opt/otrs/Kernel/Language/pt_BR.pm /opt/otrs/Kernel/Language/ru.pm /opt/otrs/Kernel/Language/sk_SK.pm /opt/otrs/Kernel/Language/sv.pm /opt/otrs/Kernel/Language/tr.pm /opt/otrs/Kernel/Language/vi_VN.pm /opt/otrs/Kernel/Language/xx_AgentZoom.pm /opt/otrs/Kernel/Language/xx_Custom.pm /opt/otrs/Kernel/Language/zh_CN.pm /opt/otrs/Kernel/Modules /opt/otrs/Kernel/Modules/Admin.pm /opt/otrs/Kernel/Modules/AdminAttachment.pm /opt/otrs/Kernel/Modules/AdminAutoResponse.pm /opt/otrs/Kernel/Modules/AdminCustomerCompany.pm /opt/otrs/Kernel/Modules/AdminCustomerUser.pm /opt/otrs/Kernel/Modules/AdminCustomerUserGroup.pm /opt/otrs/Kernel/Modules/AdminCustomerUserService.pm /opt/otrs/Kernel/Modules/AdminEmail.pm /opt/otrs/Kernel/Modules/AdminGenericAgent.pm /opt/otrs/Kernel/Modules/AdminGroup.pm /opt/otrs/Kernel/Modules/AdminInit.pm /opt/otrs/Kernel/Modules/AdminLog.pm /opt/otrs/Kernel/Modules/AdminNotification.pm /opt/otrs/Kernel/Modules/AdminPGP.pm /opt/otrs/Kernel/Modules/AdminPOP3.pm /opt/otrs/Kernel/Modules/AdminPackageManager.pm /opt/otrs/Kernel/Modules/AdminPerformanceLog.pm /opt/otrs/Kernel/Modules/AdminPostMasterFilter.pm /opt/otrs/Kernel/Modules/AdminQueue.pm /opt/otrs/Kernel/Modules/AdminQueueAutoResponse.pm /opt/otrs/Kernel/Modules/AdminQueueResponses.pm /opt/otrs/Kernel/Modules/AdminResponse.pm /opt/otrs/Kernel/Modules/AdminResponseAttachment.pm /opt/otrs/Kernel/Modules/AdminRole.pm /opt/otrs/Kernel/Modules/AdminRoleGroup.pm /opt/otrs/Kernel/Modules/AdminRoleUser.pm /opt/otrs/Kernel/Modules/AdminSLA.pm /opt/otrs/Kernel/Modules/AdminSMIME.pm /opt/otrs/Kernel/Modules/AdminSalutation.pm /opt/otrs/Kernel/Modules/AdminSelectBox.pm /opt/otrs/Kernel/Modules/AdminService.pm /opt/otrs/Kernel/Modules/AdminSession.pm /opt/otrs/Kernel/Modules/AdminSignature.pm /opt/otrs/Kernel/Modules/AdminState.pm /opt/otrs/Kernel/Modules/AdminSysConfig.pm /opt/otrs/Kernel/Modules/AdminSystemAddress.pm /opt/otrs/Kernel/Modules/AdminType.pm /opt/otrs/Kernel/Modules/AdminUser.pm /opt/otrs/Kernel/Modules/AdminUserGroup.pm /opt/otrs/Kernel/Modules/AgentBook.pm /opt/otrs/Kernel/Modules/AgentCalendarSmall.pm /opt/otrs/Kernel/Modules/AgentInfo.pm /opt/otrs/Kernel/Modules/AgentLinkObject.pm /opt/otrs/Kernel/Modules/AgentLookup.pm /opt/otrs/Kernel/Modules/AgentPreferences.pm /opt/otrs/Kernel/Modules/AgentSpelling.pm /opt/otrs/Kernel/Modules/AgentStats.pm /opt/otrs/Kernel/Modules/AgentTicketAttachment.pm /opt/otrs/Kernel/Modules/AgentTicketBounce.pm /opt/otrs/Kernel/Modules/AgentTicketBulk.pm /opt/otrs/Kernel/Modules/AgentTicketClose.pm /opt/otrs/Kernel/Modules/AgentTicketCompose.pm /opt/otrs/Kernel/Modules/AgentTicketCustomer.pm /opt/otrs/Kernel/Modules/AgentTicketCustomerFollowUp.pm /opt/otrs/Kernel/Modules/AgentTicketEmail.pm /opt/otrs/Kernel/Modules/AgentTicketForward.pm /opt/otrs/Kernel/Modules/AgentTicketFreeText.pm /opt/otrs/Kernel/Modules/AgentTicketHistory.pm /opt/otrs/Kernel/Modules/AgentTicketLock.pm /opt/otrs/Kernel/Modules/AgentTicketMailbox.pm /opt/otrs/Kernel/Modules/AgentTicketMerge.pm /opt/otrs/Kernel/Modules/AgentTicketMove.pm /opt/otrs/Kernel/Modules/AgentTicketNote.pm /opt/otrs/Kernel/Modules/AgentTicketOwner.pm /opt/otrs/Kernel/Modules/AgentTicketPending.pm /opt/otrs/Kernel/Modules/AgentTicketPhone.pm /opt/otrs/Kernel/Modules/AgentTicketPhoneOutbound.pm /opt/otrs/Kernel/Modules/AgentTicketPlain.pm /opt/otrs/Kernel/Modules/AgentTicketPrint.pm /opt/otrs/Kernel/Modules/AgentTicketPriority.pm /opt/otrs/Kernel/Modules/AgentTicketQueue.pm /opt/otrs/Kernel/Modules/AgentTicketResponsible.pm /opt/otrs/Kernel/Modules/AgentTicketSearch.pm /opt/otrs/Kernel/Modules/AgentTicketStatusView.pm /opt/otrs/Kernel/Modules/AgentTicketWatcher.pm /opt/otrs/Kernel/Modules/AgentTicketZoom.pm /opt/otrs/Kernel/Modules/AgentZoom.pm /opt/otrs/Kernel/Modules/CustomerAccept.pm /opt/otrs/Kernel/Modules/CustomerCalendarSmall.pm /opt/otrs/Kernel/Modules/CustomerPreferences.pm /opt/otrs/Kernel/Modules/CustomerTicketAttachment.pm /opt/otrs/Kernel/Modules/CustomerTicketMessage.pm /opt/otrs/Kernel/Modules/CustomerTicketOverView.pm /opt/otrs/Kernel/Modules/CustomerTicketPrint.pm /opt/otrs/Kernel/Modules/CustomerTicketSearch.pm /opt/otrs/Kernel/Modules/CustomerTicketZoom.pm /opt/otrs/Kernel/Modules/CustomerZoom.pm /opt/otrs/Kernel/Modules/Installer.pm /opt/otrs/Kernel/Modules/PublicRepository.pm /opt/otrs/Kernel/Modules/Test.pm /opt/otrs/Kernel/Output /opt/otrs/Kernel/Output/HTML /opt/otrs/Kernel/Output/HTML/ArticleAttachmentDownload.pm /opt/otrs/Kernel/Output/HTML/ArticleAttachmentHTMLViewer.pm /opt/otrs/Kernel/Output/HTML/ArticleCheckPGP.pm /opt/otrs/Kernel/Output/HTML/ArticleCheckSMIME.pm /opt/otrs/Kernel/Output/HTML/ArticleComposeCrypt.pm /opt/otrs/Kernel/Output/HTML/ArticleComposeSign.pm /opt/otrs/Kernel/Output/HTML/CustomerNewTicketQueueSelectionGeneric.pm /opt/otrs/Kernel/Output/HTML/Layout.pm /opt/otrs/Kernel/Output/HTML/LayoutTicket.pm /opt/otrs/Kernel/Output/HTML/Lite /opt/otrs/Kernel/Output/HTML/Lite/AgentNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Lite/AgentTicketQueue.dtl /opt/otrs/Kernel/Output/HTML/Lite/Copyright.dtl /opt/otrs/Kernel/Output/HTML/Lite/Footer.dtl /opt/otrs/Kernel/Output/HTML/Lite/FooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Lite/Header.dtl /opt/otrs/Kernel/Output/HTML/Lite/HeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Lite/Motd.dtl /opt/otrs/Kernel/Output/HTML/Lite/Notify.dtl /opt/otrs/Kernel/Output/HTML/Lite/Warning.dtl /opt/otrs/Kernel/Output/HTML/Lite/css.dtl /opt/otrs/Kernel/Output/HTML/Lite/customer-css.dtl /opt/otrs/Kernel/Output/HTML/NavBarLockedTickets.pm /opt/otrs/Kernel/Output/HTML/NavBarModuleAdmin.pm /opt/otrs/Kernel/Output/HTML/NavBarTicketBulkAction.pm /opt/otrs/Kernel/Output/HTML/NavBarTicketWatcher.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentOnline.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentTicket.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentTicketEscalation.pm /opt/otrs/Kernel/Output/HTML/NotificationAgentTicketSeen.pm /opt/otrs/Kernel/Output/HTML/NotificationCharsetCheck.pm /opt/otrs/Kernel/Output/HTML/NotificationCustomerOnline.pm /opt/otrs/Kernel/Output/HTML/NotificationUIDCheck.pm /opt/otrs/Kernel/Output/HTML/OutputFilterActiveElement.pm /opt/otrs/Kernel/Output/HTML/PreferencesCustomQueue.pm /opt/otrs/Kernel/Output/HTML/PreferencesGeneric.pm /opt/otrs/Kernel/Output/HTML/PreferencesLanguage.pm /opt/otrs/Kernel/Output/HTML/PreferencesPGP.pm /opt/otrs/Kernel/Output/HTML/PreferencesPassword.pm /opt/otrs/Kernel/Output/HTML/PreferencesSMIME.pm /opt/otrs/Kernel/Output/HTML/PreferencesTheme.pm /opt/otrs/Kernel/Output/HTML/PreferencesTimeZone.pm /opt/otrs/Kernel/Output/HTML/Standard /opt/otrs/Kernel/Output/HTML/Standard/AAABase.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAMonth.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAANavBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAPreferences.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAStats.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAATicket.dtl /opt/otrs/Kernel/Output/HTML/Standard/AAAWeekDay.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminAttachmentForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminAutoResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerCompanyForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminCustomerUserService.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminEmail.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminGenericAgent.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminLog.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminNotificationForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPGPForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPOP3.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPackageManager.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPerformanceLog.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminPostMasterFilter.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueAutoResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueResponsesChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminQueueResponsesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseAttachmentChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseAttachmentForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminResponseForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleUserChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminRoleUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSLA.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSMIMEForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSalutationForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSelectBoxForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminService.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSession.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSignatureForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminStateForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSysConfig.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSysConfigEdit.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminSystemAddressForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminTypeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserGroupChangeForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AdminUserGroupForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentBook.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCalendarSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCalendarSmallIcon.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentCustomerTableView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentInfo.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentLinkObject.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentLookup.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentPreferencesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentSpelling.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsDelete.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsEditRestrictions.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsEditSpecification.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsEditValueSeries.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsEditXaxis.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsImport.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsOverview.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentStatsView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBounce.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketBulk.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketClose.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCompose.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCustomer.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketCustomerMessage.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketEmail.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketForward.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketFreeText.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketHistory.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketLocked.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMailbox.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMerge.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketMove.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketNote.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketOwner.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPending.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhone.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPhoneOutbound.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPlain.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketPriority.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketQueue.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketQueueTicketView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketQueueTicketViewLite.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketResponsible.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearch.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchResult.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchResultPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketSearchResultShort.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketStatusView.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentTicketZoom.dtl /opt/otrs/Kernel/Output/HTML/Standard/AgentWindowTab.dtl /opt/otrs/Kernel/Output/HTML/Standard/Copyright.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerAccept.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerCalendarSmallIcon.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerError.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooter.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerFooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerHeader.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerHeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerLogin.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerNavigationBar.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerPreferencesForm.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerStatusView.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearch.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultCSV.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultPrint.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketSearchResultShort.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketZoom.dtl /opt/otrs/Kernel/Output/HTML/Standard/CustomerWarning.dtl /opt/otrs/Kernel/Output/HTML/Standard/Error.dtl /opt/otrs/Kernel/Output/HTML/Standard/Footer.dtl /opt/otrs/Kernel/Output/HTML/Standard/FooterSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/Header.dtl /opt/otrs/Kernel/Output/HTML/Standard/HeaderSmall.dtl /opt/otrs/Kernel/Output/HTML/Standard/Installer.dtl /opt/otrs/Kernel/Output/HTML/Standard/Login.dtl /opt/otrs/Kernel/Output/HTML/Standard/Motd.dtl /opt/otrs/Kernel/Output/HTML/Standard/NoPermission.dtl /opt/otrs/Kernel/Output/HTML/Standard/Notify.dtl /opt/otrs/Kernel/Output/HTML/Standard/PrintFooter.dtl /opt/otrs/Kernel/Output/HTML/Standard/PrintHeader.dtl /opt/otrs/Kernel/Output/HTML/Standard/Redirect.dtl /opt/otrs/Kernel/Output/HTML/Standard/Test.dtl /opt/otrs/Kernel/Output/HTML/Standard/Warning.dtl /opt/otrs/Kernel/Output/HTML/Standard/css.dtl /opt/otrs/Kernel/Output/HTML/Standard/customer-css.dtl /opt/otrs/Kernel/Output/HTML/TicketMenuGeneric.pm /opt/otrs/Kernel/Output/HTML/TicketMenuLock.pm /opt/otrs/Kernel/Output/HTML/TicketMenuResponsible.pm /opt/otrs/Kernel/Output/HTML/TicketMenuTicketWatcher.pm /opt/otrs/Kernel/System /opt/otrs/Kernel/System/Auth /opt/otrs/Kernel/System/Auth.pm /opt/otrs/Kernel/System/Auth/DB.pm /opt/otrs/Kernel/System/Auth/HTTPBasicAuth.pm /opt/otrs/Kernel/System/Auth/LDAP.pm /opt/otrs/Kernel/System/Auth/Radius.pm /opt/otrs/Kernel/System/AuthSession /opt/otrs/Kernel/System/AuthSession.pm /opt/otrs/Kernel/System/AuthSession/DB.pm /opt/otrs/Kernel/System/AuthSession/FS.pm /opt/otrs/Kernel/System/AuthSession/IPC.pm /opt/otrs/Kernel/System/AutoResponse.pm /opt/otrs/Kernel/System/CSV.pm /opt/otrs/Kernel/System/Cache /opt/otrs/Kernel/System/Cache.pm /opt/otrs/Kernel/System/Cache/File.pm /opt/otrs/Kernel/System/CheckItem.pm /opt/otrs/Kernel/System/Config.pm /opt/otrs/Kernel/System/Crypt /opt/otrs/Kernel/System/Crypt.pm /opt/otrs/Kernel/System/Crypt/PGP.pm /opt/otrs/Kernel/System/Crypt/SMIME.pm /opt/otrs/Kernel/System/CustomerAuth /opt/otrs/Kernel/System/CustomerAuth.pm /opt/otrs/Kernel/System/CustomerAuth/DB.pm /opt/otrs/Kernel/System/CustomerAuth/HTTPBasicAuth.pm /opt/otrs/Kernel/System/CustomerAuth/LDAP.pm /opt/otrs/Kernel/System/CustomerAuth/Radius.pm /opt/otrs/Kernel/System/CustomerCompany.pm /opt/otrs/Kernel/System/CustomerGroup.pm /opt/otrs/Kernel/System/CustomerUser /opt/otrs/Kernel/System/CustomerUser.pm /opt/otrs/Kernel/System/CustomerUser/DB.pm /opt/otrs/Kernel/System/CustomerUser/LDAP.pm /opt/otrs/Kernel/System/CustomerUser/Preferences /opt/otrs/Kernel/System/CustomerUser/Preferences/DB.pm /opt/otrs/Kernel/System/DB /opt/otrs/Kernel/System/DB.pm /opt/otrs/Kernel/System/DB/db2.pm /opt/otrs/Kernel/System/DB/maxdb.pm /opt/otrs/Kernel/System/DB/mssql.pm /opt/otrs/Kernel/System/DB/mysql.pm /opt/otrs/Kernel/System/DB/oracle.pm /opt/otrs/Kernel/System/DB/postgresql.pm /opt/otrs/Kernel/System/Email /opt/otrs/Kernel/System/Email.pm /opt/otrs/Kernel/System/Email/DoNotSendEmail.pm /opt/otrs/Kernel/System/Email/SMTP.pm /opt/otrs/Kernel/System/Email/Sendmail.pm /opt/otrs/Kernel/System/EmailParser.pm /opt/otrs/Kernel/System/Encode.pm /opt/otrs/Kernel/System/FileTemp.pm /opt/otrs/Kernel/System/GenericAgent /opt/otrs/Kernel/System/GenericAgent.pm /opt/otrs/Kernel/System/GenericAgent/AutoPriorityIncrease.pm /opt/otrs/Kernel/System/GenericAgent/NotifyAgentGroupOfCustomQueue.pm /opt/otrs/Kernel/System/GenericAgent/NotifyAgentGroupWithWritePermission.pm /opt/otrs/Kernel/System/Group.pm /opt/otrs/Kernel/System/LinkObject /opt/otrs/Kernel/System/LinkObject.pm /opt/otrs/Kernel/System/LinkObject/Ticket.pm /opt/otrs/Kernel/System/Lock.pm /opt/otrs/Kernel/System/Log /opt/otrs/Kernel/System/Log.pm /opt/otrs/Kernel/System/Log/File.pm /opt/otrs/Kernel/System/Log/SysLog.pm /opt/otrs/Kernel/System/MailAccount /opt/otrs/Kernel/System/Main.pm /opt/otrs/Kernel/System/Notification.pm /opt/otrs/Kernel/System/PDF.pm /opt/otrs/Kernel/System/PID.pm /opt/otrs/Kernel/System/POP3Account.pm /opt/otrs/Kernel/System/Package.pm /opt/otrs/Kernel/System/PostMaster /opt/otrs/Kernel/System/PostMaster.pm /opt/otrs/Kernel/System/PostMaster/DestQueue.pm /opt/otrs/Kernel/System/PostMaster/Filter /opt/otrs/Kernel/System/PostMaster/Filter.pm /opt/otrs/Kernel/System/PostMaster/Filter/AgentInterface.pm /opt/otrs/Kernel/System/PostMaster/Filter/CMD.pm /opt/otrs/Kernel/System/PostMaster/Filter/Match.pm /opt/otrs/Kernel/System/PostMaster/Filter/MatchDBSource.pm /opt/otrs/Kernel/System/PostMaster/Filter/NewTicketReject.pm /opt/otrs/Kernel/System/PostMaster/FollowUp.pm /opt/otrs/Kernel/System/PostMaster/LoopProtection /opt/otrs/Kernel/System/PostMaster/LoopProtection.pm /opt/otrs/Kernel/System/PostMaster/LoopProtection/DB.pm /opt/otrs/Kernel/System/PostMaster/LoopProtection/FS.pm /opt/otrs/Kernel/System/PostMaster/NewTicket.pm /opt/otrs/Kernel/System/PostMaster/Reject.pm /opt/otrs/Kernel/System/Priority.pm /opt/otrs/Kernel/System/Queue /opt/otrs/Kernel/System/Queue.pm /opt/otrs/Kernel/System/SLA.pm /opt/otrs/Kernel/System/Salutation.pm /opt/otrs/Kernel/System/SearchProfile.pm /opt/otrs/Kernel/System/Service.pm /opt/otrs/Kernel/System/Signature.pm /opt/otrs/Kernel/System/Spelling.pm /opt/otrs/Kernel/System/State.pm /opt/otrs/Kernel/System/Stats /opt/otrs/Kernel/System/Stats.pm /opt/otrs/Kernel/System/Stats/Dynamic /opt/otrs/Kernel/System/Stats/Dynamic/Ticket.pm /opt/otrs/Kernel/System/Stats/Static /opt/otrs/Kernel/System/StdAttachment.pm /opt/otrs/Kernel/System/StdResponse.pm /opt/otrs/Kernel/System/SystemAddress.pm /opt/otrs/Kernel/System/Ticket /opt/otrs/Kernel/System/Ticket.pm /opt/otrs/Kernel/System/Ticket/Acl /opt/otrs/Kernel/System/Ticket/Article.pm /opt/otrs/Kernel/System/Ticket/ArticleStorageDB.pm /opt/otrs/Kernel/System/Ticket/ArticleStorageFS.pm /opt/otrs/Kernel/System/Ticket/CustomerPermission /opt/otrs/Kernel/System/Ticket/CustomerPermission/CustomerIDCheck.pm /opt/otrs/Kernel/System/Ticket/CustomerPermission/CustomerUserIDCheck.pm /opt/otrs/Kernel/System/Ticket/CustomerPermission/GroupCheck.pm /opt/otrs/Kernel/System/Ticket/Event /opt/otrs/Kernel/System/Ticket/Event/ForceOwnerReset.pm /opt/otrs/Kernel/System/Ticket/Event/ForceState.pm /opt/otrs/Kernel/System/Ticket/Event/ForceUnlock.pm /opt/otrs/Kernel/System/Ticket/Event/Test.pm /opt/otrs/Kernel/System/Ticket/Event/TicketFreeFieldDefault.pm /opt/otrs/Kernel/System/Ticket/IndexAccelerator /opt/otrs/Kernel/System/Ticket/IndexAccelerator/RuntimeDB.pm /opt/otrs/Kernel/System/Ticket/IndexAccelerator/StaticDB.pm /opt/otrs/Kernel/System/Ticket/Number /opt/otrs/Kernel/System/Ticket/Number/AutoIncrement.pm /opt/otrs/Kernel/System/Ticket/Number/Date.pm /opt/otrs/Kernel/System/Ticket/Number/DateChecksum.pm /opt/otrs/Kernel/System/Ticket/Number/Random.pm /opt/otrs/Kernel/System/Ticket/Permission /opt/otrs/Kernel/System/Ticket/Permission/GroupCheck.pm /opt/otrs/Kernel/System/Ticket/Permission/OwnerCheck.pm /opt/otrs/Kernel/System/Ticket/Permission/ResponsibleCheck.pm /opt/otrs/Kernel/System/Time.pm /opt/otrs/Kernel/System/Type.pm /opt/otrs/Kernel/System/UnitTest.pm /opt/otrs/Kernel/System/User /opt/otrs/Kernel/System/User.pm /opt/otrs/Kernel/System/User/Preferences /opt/otrs/Kernel/System/User/Preferences/DB.pm /opt/otrs/Kernel/System/Valid.pm /opt/otrs/Kernel/System/Web /opt/otrs/Kernel/System/Web/InterfaceAgent.pm /opt/otrs/Kernel/System/Web/InterfaceCustomer.pm /opt/otrs/Kernel/System/Web/InterfacePublic.pm /opt/otrs/Kernel/System/Web/Request.pm /opt/otrs/Kernel/System/Web/UploadCache /opt/otrs/Kernel/System/Web/UploadCache.pm /opt/otrs/Kernel/System/Web/UploadCache/DB.pm /opt/otrs/Kernel/System/Web/UploadCache/FS.pm /opt/otrs/Kernel/System/XML.pm /opt/otrs/Kernel/System/XMLMaster /opt/otrs/Kernel/System/XMLMaster.pm /opt/otrs/Kernel/cpan-lib /opt/otrs/Kernel/cpan-lib/Algorithm /opt/otrs/Kernel/cpan-lib/Algorithm/Diff.pm /opt/otrs/Kernel/cpan-lib/Algorithm/DiffOld.pm /opt/otrs/Kernel/cpan-lib/Authen /opt/otrs/Kernel/cpan-lib/Authen/SASL /opt/otrs/Kernel/cpan-lib/Authen/SASL.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL.pod /opt/otrs/Kernel/cpan-lib/Authen/SASL/CRAM_MD5.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/EXTERNAL.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl.pod /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl/ANONYMOUS.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl/CRAM_MD5.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl/DIGEST_MD5.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl/EXTERNAL.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl/GSSAPI.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl/LOGIN.pm /opt/otrs/Kernel/cpan-lib/Authen/SASL/Perl/PLAIN.pm /opt/otrs/Kernel/cpan-lib/Crypt /opt/otrs/Kernel/cpan-lib/Crypt/PasswdMD5.pm /opt/otrs/Kernel/cpan-lib/Date /opt/otrs/Kernel/cpan-lib/Date/Pcalc.pm /opt/otrs/Kernel/cpan-lib/Email /opt/otrs/Kernel/cpan-lib/File /opt/otrs/Kernel/cpan-lib/File/Temp.pm /opt/otrs/Kernel/cpan-lib/HTML /opt/otrs/Kernel/cpan-lib/HTML/Safe.pm /opt/otrs/Kernel/cpan-lib/IO /opt/otrs/Kernel/cpan-lib/IO/AtomicFile.pm /opt/otrs/Kernel/cpan-lib/IO/InnerFile.pm /opt/otrs/Kernel/cpan-lib/IO/Lines.pm /opt/otrs/Kernel/cpan-lib/IO/Scalar.pm /opt/otrs/Kernel/cpan-lib/IO/ScalarArray.pm /opt/otrs/Kernel/cpan-lib/IO/Stringy.pm /opt/otrs/Kernel/cpan-lib/IO/Wrap.pm /opt/otrs/Kernel/cpan-lib/IO/WrapTie.pm /opt/otrs/Kernel/cpan-lib/MIME /opt/otrs/Kernel/cpan-lib/MIME/Body.pm /opt/otrs/Kernel/cpan-lib/MIME/Decoder /opt/otrs/Kernel/cpan-lib/MIME/Decoder.pm /opt/otrs/Kernel/cpan-lib/MIME/Decoder/Base64.pm /opt/otrs/Kernel/cpan-lib/MIME/Decoder/BinHex.pm /opt/otrs/Kernel/cpan-lib/MIME/Decoder/Binary.pm /opt/otrs/Kernel/cpan-lib/MIME/Decoder/Gzip64.pm /opt/otrs/Kernel/cpan-lib/MIME/Decoder/NBit.pm /opt/otrs/Kernel/cpan-lib/MIME/Decoder/QuotedPrint.pm /opt/otrs/Kernel/cpan-lib/MIME/Decoder/UU.pm /opt/otrs/Kernel/cpan-lib/MIME/Entity.pm /opt/otrs/Kernel/cpan-lib/MIME/Field /opt/otrs/Kernel/cpan-lib/MIME/Field/ConTraEnc.pm /opt/otrs/Kernel/cpan-lib/MIME/Field/ContDisp.pm /opt/otrs/Kernel/cpan-lib/MIME/Field/ContType.pm /opt/otrs/Kernel/cpan-lib/MIME/Field/ParamVal.pm 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Fabrice Bellet, Mon May 13 04:42:18 2013