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| Name: otrs-itsm | Distribution: openSUSE 12.1 |
| Version: 3.0.5 | Vendor: openSUSE |
| Release: 15.1.2 | Build date: Sat Oct 22 22:22:54 2011 |
| Group: Productivity/Networking/Email/Utilities | Build host: build24 |
| Size: 33626374 | Source RPM: otrs-3.0.10-15.1.2.src.rpm |
| Packager: http://bugs.opensuse.org | |
| Url: http://otrs.org/ | |
| Summary: ITIL (R) focused IT service management | |
OTRS::ITSM implements ITIL (R) focused IT service management. You need a OTRS 3.0.10 (http://otrs.org/) installation. Make sure your database accepts packages over 5 MB in size. A MySQL database for example accepts packages up to 1 MB by default. In this case, the value for max_allowed_packet must be increased. The recommended maximum size accepted is 20 MB. for INSTALL see INSTALL-3.0.ITSM please see README.itsm for further details, which comes with otrs package Required OTRS::ITSM modules can be found under /srv/otrs/itsm Authors list: see CREDITS
AGPLv3
* Fri Sep 02 2011 chris@computersalat.de
- update to 3.0.10
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
http://otrs.org/releases/3.0.10/
- update OTRS::ITSM to 3.0.5
o for more info please see
http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- rpmlint:
* incorrect-fsf-address, http://www.fsf.org/about/contact/
* Sat Jul 16 2011 chris@computersalat.de
- fix fdupes
o not on Kernel dir, cause of config files
* Sat Jul 09 2011 chris@computersalat.de
- update to 3.0.9
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
http://otrs.org/releases/3.0.9/
- update OTRS::ITSM to 3.0.4
o for more info please see
http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- rebase httpd_conf patch
- fix rpmlint (Files listed twice)
- update description (License: AGPL)
* Sun Jun 19 2011 chris@computersalat.de
- update to 3.0.8
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
http://otrs.org/releases/3.0.8/
* Sun May 22 2011 chris@computersalat.de
- update to 3.0.7
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
- update OTRS::ITSM to 3.0.3
o for more info please see
http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- reworked init patch
o removed 2.4.7-init
o added 3.0.7-init
- move /opt to /srv
o add 3.0.7-httpd_conf patch
o updated
- ZZZAuto.pm
- sysconfig.otrs
- itsm.README.{de,en}
- spec mods
o add macro {otrs_root}
o macro usage
o wrong-file-end-of-line-encoding
INSTALL-3.0.ITSM
- do not overwrite Kernel/Config.pm* on update
- rework dir/file permissions
o remove sbits from var/{article,log}
o add 3.0.7-perm patch (no check_permission on /bin/)
* Sat May 07 2011 chris@computersalat.de
- update to 2.4.10
(fix for OSA-2011-01, http://otrs.org/advisory/OSA-2011-01-en/)
- 2011-03-23 Updated Brazilian Portugese translation, thanks to
Murilo Moreira de Oliveira!
- 2011-03-18 Added required settings for oracle databases in
apache2-httpd-new.include.conf.
- 2011-03-07 Fixed bug#6014 - Printed pdf tickets are not searchable.
- 2011-02-17 Fixed bug#6906 - Vendor URL points to Basename+URL
instead of URL.
- 2011-01-25 Event Based notification - respect "Include Attachments
to Notification".
- 2010-12-17 Fixed bug#6510 - Signature ID missing.
- 2010-12-14 Fixed bug#6532 - With multiple inline images, only
first one is preserved when replying.
- 2010-12-13 Fixed bug#6520 - backup.pl doesn't backup with strong
password.
- 2010-12-09 Fixed bug#6488 - otrs.ArticleStorageSwitch.pl creating
wrong files.
- 2010-12-09 Fixed bug#3984 - HTML Notifications - Links to
ticketsystem are not clickable.
- 2010-12-02 Fixed bug#6366 - gnupg signatures not working correct
for partly signed messages.
- 2010-11-29 Fixed bug#5981 - Warnings from TransfromDateSelection()
in AgentTicketMove.
- 2010-11-23 Fixed bug#6131 - Lack of warning for revoked and expired
PGP keys in email compose screens.
- 2010-11-04 Fixed bug#6211 - Wrong TicketFreeText-value in ticket
creation by using event notifications.
- 2010-11-02 Email.ticket: wrong signature is shown.
- 2010-10-26 Improved German translation, thanks to Stelios Gikas!
- 2010-10-13 Fixed some Perl "uninitialized value" warnings.
- 2010-10-12 Fixed bug#6087 - Search template name is broken if
& or ; is used.
- update OTRS::ITSM to 2.1.3
- ENHANCEMENTS
* Added persian translation for Change Management, thanks to Masoud
Ramezani <masoud.ramezani@gmail.com>
- SELECTED BUG FIXES ( http://bugs.otrs.org/)
* Bug# 6908 - Uninstalling the Change Management module and
installing it again does not delete the cache.
* Bug# 6918 - Search for changes between 12.2. and 13.2. does not
find changes terminated for the 12.2. at 00:00.
* Bug# 6989 - Missing condition check while Workorder deletion if
condition is not valid.
* Bug# 7067 - Condition Edit screen does not store the number zero
0 for value fields.
* Bug# 7069 - Condition Operator "Less Than" recognizes equal
values as less than.
* Bug# 7068 - Can not use number zero 0 or numbers with a decimal
point in condition expressions with compare operator "less than"
or "greater than".
* Bug# 7070 - Can not use negative numbers in condition expressions
with compare operator "less than" or "greater than".
* Bug# 7131 - Limiting CI classes is not fully respected when
linking CIs.
* Bug# 7065 - !ConfigItemDelete function doesn't delete link
relations before deleting CIs.
* Bug# 7196 - Not possible to set the workorder agent to "empty"
in an action.
* Thu Mar 03 2011 chris@computersalat.de
- update OTRS::ITSM to Version 2.1.2
- ENHANCEMENTS
* Added persian translation for Change Management, thanks to
Masoud Ramezani <masoud.ramezani at gmail.com>
- BUG FIXES
* Bug# 6164 - Change and Workorder actual start time is not reset
when a template has been used.
* Bug# 6148 - Link of FreeText fields in Change Management not working.
* Bug# 6074 - Change print does not translate states in HTML output.
* Bug# 6534 - Calculated current incident state of a service is
not reset if a link to a CI is removed.
* Bug# 6571 - Conditions are executed before history entry is written.
* Bug# 6632 - Unittest shows error log message: Argument
"\x{35}\x{2c}..." isn't numeric in numeric eq (==).
* Bug# 6161 - Can't locate object method "EventHandlerInit" issues
on mod_perl environments.
- cleanup spec
o removed (obsolete) version from header
o updated (c) 2011
o removed norootforbuild
* Tue Dec 14 2010 chris@computersalat.de
- update to 2.4.9
- 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS
attacks from HTML e-mails. (OSA-2010-03)
- 2010-09-22 Fixed bug#5903 - E-mail notification links don't
contain <a href... tags.
- 2010-09-29 Fixed bug#6030 - Event notifications get's fired
several times on event "TicketFreeTextUpdate".
- 2010-09-22 Fixed bug#5941 - Error in Apache log when no tickets
and/or customers in dashboard.
- 2010-09-14 Fixed bug#5541 - Dashboard Chart generates error in
webserver log.
- 2010-09-09 Fixed bug#5462 -
Kernel::System::Ticket::TicketEscalationIndexBuild() does not
invalidate the cache.
- (2010/08/27) Fixed bug#5667 - Rich Text is not working in ipad.
It's not possible to add a note or close a ticket.
- (2010/08/25) Fixed bug#5266 - Ticket Zoom shows wrong html
content if there is no text but two html attachments in there.
- update OTRS::ITSM to Version 2.1.1
o updated ZZZAuto.pm, README.{de,en}
- License is AGPLv3
* Mon Dec 13 2010 chris@computersalat.de
- fix for bnc#640830
o OSA-2010-02
- submit to openSUSE:11.3:Update:Test
* Fri Oct 22 2010 nix@opensuse.org
- Remove comparison of %suse_version against suse releases that are
no longer in maintenance.
* Wed Sep 29 2010 nix@opensuse.org
- update to version 2.4.8
- (2010/08/20) Fixed bug#5742 - Outgoing email link detection does not work properly.
- (2010/08/18) Fixed bug#5444 - TicketZoom mask vulnerable to XSS.
- (2010/08/09) Fixed bug#5698 - Ticket Assignment includes '(' character.
- (2010/07/20) Fixed bug#4483 - AgentTicketActions, set radio button when select
old/ new owner are selected, fix wrong javascript behavior.
- (2010/07/15) Fixed bug#5416 - AgentTicketMove does not support Pending Date.
- (2010/07/15) Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
- (2010/07/14) Fixed bug#5132 - New owner validation always ask to set a owner.
- (2010/07/13) Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a
large amount of data.
- (2010/07/13) Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
- (2010/07/07) Fixed bug#5541 - Dashboard Chart generates error in webserver log.
- (2010/07/01) Fixed bug#5512 - Bulk Action No Access is displayed incorrectly.
- (2010/06/25) Updated Danish translation, thanks to Jesper Rønnov,
Faaborg-Midtfyn Kommune!
- (2010/06/24) Fixed bug#5445 - Reflected XSS vulnerability.
- (2010/06/16) Fixed bug#5488 - AutoPriorityIncrease runs into failures.
- (2010/06/16) Fixed bug#5478 - Web Installer has 'editable' license text.
- (2010/05/31) Fixed bug#5385 - Queue name is not used in signature on ticket
creation.
- (2010/05/28) Fixed bug#5235 - Link in response not shown as link.
- (2010/05/28) Added PNG version of data model in doc directory.
- (2010/05/28) Fixed bug#5395 - Function $LanguageObject->Time() can't process
seconds.
- (2010/05/25) Fixed bug#5397 - Response not converted to Ascii when Rich Text
Editor is disabled.
- (2010/05/24) Fixed bug#5383 - Fckeditor localization not working for some
languages such as Brazilian Portuguese.
- (2010/05/07) Fixed bug#5336 - Also set execute bit on scripts/tools.
- (2010/04/30) Make it possible to use a version argument with bin/opm.pl.
- (2010/04/21) Fixed bug#5266 - Ticket Zoom shows wrong html content if there
is no text but two html attachments in there.
- (2010/04/15) Fixed bug#5242 - Newlines are not displayed in html notification
mails on Lotus Notes
- (2010/04/14) Fixed bug#4999 - Cache for customer user is not refreshed when
a preference is updated.
- (2010/04/13) Fixed bug#5152 - responsible_user_id in ticket table is wrong in
otrs-database.dia.
- (2010/04/12) Fixed bug#5108 - The RSS date was not displayed correctly.
- (2010/04/12) Fixed bug#5112 - Redirecting to a valid screen after unsubscribing
from a ticket where the agent does not have permissions on the queue.
- (2010/04/06) Fixed bug#4986 - There is no activate/deactivate check for
Graphsize menu when the page loads in Stats Definition
- (2010/04/01) Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state,
then adding and attachment, resets the next state upon screen refresh.
- (2010/03/29) Improved handling of the StateType attribute of
StateGetStatesByType() in Kernel/System/State.pm.
- (2010/03/24) Fixed bug#5164 - Pending time not working if agent as an other
timezone.
- (2010/03/19) Fixed bug#5094 - Bulk pending date/time do not get applied to
tickets.
- (2010/03/18) Updated Ukrainian language translation, thanks to Belskii Artem!
- (2010/03/10) Fixed bug#4416 - Merge: whitespace before ticketnumber is not
removed.
- (2010/03/09) Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs
- (2010/03/08) Fixed bug#5102 - Notification sent to OTRS instead of Customer
- (2010/03/04) Fixed bug#5044 - Missing translation in ticket history after
responsible update.
- (2010/03/02) Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus!
- (2010/02/26) Fixed bug#4137 - Follow ups to internal forwarded message marked
as customer reply.
- (2010/02/23) Updated pt_BR translation file, thanks to Fabricio Luiz Machado!
- (2010/02/22) Fixed bug#5020 - Framework version for stats export is outdated.
- (2010/02/18) Fixed bug#4969 - Event Based Notification: Body Match field
displays Subject Match value.
- (2010/02/16) Fixed bug#4967 - Can't locate object method "new" via package
error when using Perl 5.10.1.
- (2010/02/15) Fixed bug#4977 - mod_perl is not used in fedora with RPM.
- (2010/02/12) Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition.
- (2010/02/11) Fixed bug#4442 - Customer search fails when there is a space
in the name.
- (2010/02/11) Fixed bug#4822 - No fulltext search with more then one word
for FAQ.
- (2010/02/10) Fixed bug#4889 - Inline images from Lotus Notes are not
displayed in ticket zoom.
- (2010/02/09) Fixed bug#4658 - Cannot delete attachment from AdminAttachment
interface
- Recommend a few optional dependencies
* Thu Jun 10 2010 chris@computersalat.de
- update to Version 2.4.7
- (2010/02/04) Fixed SQL quoting issue (see also
http://otrs.org/advisory/OSA-2010-01-en/).
- (2010/02/03) Fixed bug#4937 - Accounted time per article is not
displayed in PDF print.
- (2010/02/03) Fixed bug#4848 - Issue with TicketOverView object
(does not show all tickets when moving through list)
- (2010/02/02) Fixed issue with migrating Customer Queue
notifications to Event Based when upgrading OTRS 2.3 > 2.4.
- (2010/02/01) Fixed bug#4393 - AgentTicketQueue - Small view takes
long to load. -> New solution with own config option for each
view mode (S/M/L)
Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview.
- (2010/01/25) Fixed bug#4818 - Removed inline image of forwarded
message gets still included.
- (2010/01/20) Fixed bug#4780 - Adding groups to a CustomerUser
fails, adding CustomerUsers to a group works.
- (2010/01/20) Fixed bug#4486 - Some preferences displayed in
AdminUser are not correct.
- (2010/01/18) Fixed bug#4770 - Attachments are stripped/not
shown from outgoing emails in some scenarios with ms exchange.
- (2010/01/15) Fixed bug#4735 - TicketFreeTime search in Customer
frontend does not work as expected
- (2010/01/15) Fixed bug#4758 - Dashboard RSS feeds doesn't display
XML encoded entities correctly.
- (2010/01/13) Fixed bug#4754 - Multiple tickets with a huge
POP3 Mailbox - more then 2000 email in the box
("Deep recursion on subroutine").
- (2010/01/13) Fixed bug#4713 - In ticket overview, after adding
view=30 - no tickets are visible.
- (2010/01/12) Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910
- removed obsolete nochown patch
- fixed deps
o mysql > Recommends
- rpmlint
o reworked init patch
- mysql > Should-Start
- added missing Short-Description
o spec
- wrong-file-end-of-line-encoding
- added BuildReq dos2unix
o rpmlintrc
- non-executable-script
- hidden-file-or-dir
- update OTRS::ITSM to Version 2.0.2
- updated SOURCES
o ZZZAuto.pm
- fix update of ZZZAuto.pm
o remove noreplace
* Thu Jun 10 2010 chris@computersalat.de
- bnc#613158 - nothing provides perl-Msql-Mysql-modules
o fixed deps perl-Msql-Mysql-modules > perl-DBD-mysql
* Mon Feb 01 2010 chris@computersalat.de
- update to Version 2.4.6
o Bug# 4433 - When composing an email answer, StateDefault is
ignored but first available state is used.
o Bug# 4584 - Auto response did not use defined 'From' address,
but instead the queue address.
o Bug# 4551 - GenericAgent appends leading zeros to months for
dates in search criteria when TimeInputFormat is set to
"Input" when editing GenericAgent jobs.
o Bug# 4435 - In-line images in quoted replies break in some
scenarios like AgentTicketCompose and AgentTicketForward.
o Bug# 4486 - Language and Out-of-Office information displayed
in the admin interface for user management were not correct
(but in the user preferences this worked fine).
o Bug# 4482 - Owner update is possible without selecting a new owner.
o Bug# 4246 - Response Templates fail to populate when original
emails had <body> tags spanning more than one line, for
instance from Windows Mail clients.
o Bug# 4613 - Umlauts in notification messages and e-mail
answers were replaced with "?" when using ArticleStorageFS
config option as attachment storage backend.
o Bug# 4498 - Rich Text Editor places whitespace in front
of lines in plain text email body.
o Bug# 4128 - Signature line breaks are stripped in E-mail
ticket if the Rich Text Editor is disabled.
o Bug# 4319 - After upgrade to 2.4, when composing an answer
to old tickets the text 'No quotable message' appeared
instead of the old message text.
o Bug# 4464 - Spell checker (WYSIWYG + ispell) can't check
text if it contains http:// links.
o Bug# 4454 - scripts/restore.pl threw EncodeObject error
and failed to work.
o Bug# 4232 - Spell checker in Customer Interface gives
"AgentSpelling not registered" error message.
o Bug# 4704 - Package Manager: upload install fails with
"Message: Need ContentType!" when using Google Chrome browser.
o Bug# 4597 - Unnecessary slash in download links throws web
server errors when accessing some links in AgentTicketZoom
on Microsoft IIS webservers.
o Bug# 4361 - Umlauts in Dashboard do not display correctly
after refresh on a non-Unicode database.
o Bug# 4781 - LDAP auth with "umlaut" not possible with OTRS
in iso-8859-1 and utf-8 ldap directory, causing "No UserID
found"-messages when logging in.
- update OTRS::ITSM to Version 1.3.2
- updated SOURCES
o itsm.README.{en,de}
o ZZZAuto.pm
- some spec fixes
* Thu Sep 03 2009 chris@computersalat.de
- cleanup spec
o removed #---------
o removed rel, pid
o fixed patch naming
o fixed user/group check -> getent
o fixed clean section
o fixed PreReq
- rpmlint stuff
o added rpmlintrc
* non-etc-or-var-file-marked-as-conffile
o split up pkg
* added doc
- reworked init patch
o no-reload-entry
* Sun Mar 15 2009 chris@computersalat.de
- Update to new Version 2.3.4
o a lot of fixes, please see CHANGES file
o itsm.README.de
o itsm.README.en
- added OTRS::ITSM 1.2.3 modules
o added ZZZAuto.pm to be able to install ITSM modules via local repo
see itsm.README for more info
o added apache2 restart
- new nochown patch
- renamed otrs-init.diff to otrs-init.patch
- apache2-httpd-new.include.conf is now installed as
/etc/apache2/conf.d/otrs.conf
- some rpmlint stuff
/srv/otrs/Kernel/Config/Files/ZZZAuto.pm /srv/otrs/itsm /srv/otrs/itsm/INSTALL-3.0.ITSM /srv/otrs/itsm/packages30 /srv/otrs/itsm/packages30/GeneralCatalog-3.0.3.opm /srv/otrs/itsm/packages30/GeneralCatalog-3.0.4.opm /srv/otrs/itsm/packages30/GeneralCatalog-3.0.5.opm /srv/otrs/itsm/packages30/ITSMChangeManagement-3.0.3.opm /srv/otrs/itsm/packages30/ITSMChangeManagement-3.0.4.opm /srv/otrs/itsm/packages30/ITSMChangeManagement-3.0.5.opm /srv/otrs/itsm/packages30/ITSMConfigurationManagement-3.0.3.opm /srv/otrs/itsm/packages30/ITSMConfigurationManagement-3.0.4.opm /srv/otrs/itsm/packages30/ITSMConfigurationManagement-3.0.5.opm /srv/otrs/itsm/packages30/ITSMCore-3.0.3.opm /srv/otrs/itsm/packages30/ITSMCore-3.0.4.opm /srv/otrs/itsm/packages30/ITSMCore-3.0.5.opm /srv/otrs/itsm/packages30/ITSMIncidentProblemManagement-3.0.3.opm /srv/otrs/itsm/packages30/ITSMIncidentProblemManagement-3.0.4.opm /srv/otrs/itsm/packages30/ITSMIncidentProblemManagement-3.0.5.opm /srv/otrs/itsm/packages30/ITSMServiceLevelManagement-3.0.3.opm /srv/otrs/itsm/packages30/ITSMServiceLevelManagement-3.0.4.opm /srv/otrs/itsm/packages30/ITSMServiceLevelManagement-3.0.5.opm /srv/otrs/itsm/packages30/ImportExport-3.0.3.opm /srv/otrs/itsm/packages30/ImportExport-3.0.4.opm /srv/otrs/itsm/packages30/ImportExport-3.0.5.opm /srv/otrs/itsm/packages30/otrs.xml /usr/share/doc/packages/otrs-itsm /usr/share/doc/packages/otrs-itsm/INSTALL-3.0.ITSM
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