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otrs-itsm-2.1.1-3.1 RPM for noarch

From OpenSuSE 11.4 for noarch

Name: otrs-itsm Distribution: openSUSE 11.4
Version: 2.1.1 Vendor: openSUSE
Release: 3.1 Build date: Sat Feb 19 04:51:22 2011
Group: Productivity/Networking/Email/Utilities Build host: build13
Size: 9023807 Source RPM: otrs-2.4.9-3.1.src.rpm
Summary: ITIL (R) focused IT service management
OTRS::ITSM implements ITIL (R) focused IT service management.

You need a OTRS 2.4.9 ( installation.

Make sure your database accepts packages over 5 MB in size. A MySQL database
for example accepts packages up to 1 MB by default. In this case, the value for
max_allowed_packet must be increased. The recommended maximum size accepted is
20 MB.

please see README.itsm for further details, which comes with otrs package

Required OTRS::ITSM modules can be found under /opt/otrs/itsm

Authors list: see CREDITS






* Tue Dec 14 2010
  - update to 2.4.9
    - 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS
      attacks from HTML e-mails. (OSA-2010-03)
    - 2010-09-22 Fixed bug#5903 - E-mail notification links don't
      contain <a href... tags.
    - 2010-09-29 Fixed bug#6030 - Event notifications get's fired
      several times on event "TicketFreeTextUpdate".
    - 2010-09-22 Fixed bug#5941 - Error in Apache log when no tickets
      and/or customers in dashboard.
    - 2010-09-14 Fixed bug#5541 - Dashboard Chart generates error in
      webserver log.
    - 2010-09-09 Fixed bug#5462 -
      Kernel::System::Ticket::TicketEscalationIndexBuild() does not
      invalidate the cache.
    - (2010/08/27) Fixed bug#5667 - Rich Text is not working in ipad.
      It's not possible to add a note or close a ticket.
    - (2010/08/25) Fixed bug#5266 - Ticket Zoom shows wrong html
      content if there is no text but two html attachments in there.
  - update OTRS::ITSM to Version 2.1.1
    o updated, README.{de,en}
  - License is AGPLv3
* Mon Dec 13 2010
  - fix for bnc#640830
    o OSA-2010-02
  - submit to openSUSE:11.3:Update:Test
* Fri Oct 22 2010
  - Remove comparison of %suse_version against suse releases that are
    no longer in maintenance.
* Wed Sep 29 2010
  - update to version 2.4.8
    - (2010/08/20) Fixed bug#5742 - Outgoing email link detection does not work properly.
    - (2010/08/18) Fixed bug#5444 - TicketZoom mask vulnerable to XSS.
    - (2010/08/09) Fixed bug#5698 - Ticket Assignment includes '(' character.
    - (2010/07/20) Fixed bug#4483 - AgentTicketActions, set radio button when select
      old/ new owner are selected, fix wrong javascript behavior.
    - (2010/07/15) Fixed bug#5416 - AgentTicketMove does not support Pending Date.
    - (2010/07/15) Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
    - (2010/07/14) Fixed bug#5132 - New owner validation always ask to set a owner.
    - (2010/07/13) Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a
      large amount of data.
    - (2010/07/13) Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
    - (2010/07/07) Fixed bug#5541 - Dashboard Chart generates error in webserver log.
    - (2010/07/01) Fixed bug#5512 - Bulk Action No Access is displayed incorrectly.
    - (2010/06/25) Updated Danish translation, thanks to Jesper Rønnov,
      Faaborg-Midtfyn Kommune!
    - (2010/06/24) Fixed bug#5445 - Reflected XSS vulnerability.
    - (2010/06/16) Fixed bug#5488 - AutoPriorityIncrease runs into failures.
    - (2010/06/16) Fixed bug#5478 - Web Installer has 'editable' license text.
    - (2010/05/31) Fixed bug#5385 - Queue name is not used in signature on ticket
    - (2010/05/28) Fixed bug#5235 - Link in response not shown as link.
    - (2010/05/28) Added PNG version of data model in doc directory.
    - (2010/05/28) Fixed bug#5395 - Function $LanguageObject->Time() can't process
    - (2010/05/25) Fixed bug#5397 - Response not converted to Ascii when Rich Text
      Editor is disabled.
    - (2010/05/24) Fixed bug#5383 - Fckeditor localization not working for some
      languages such as Brazilian Portuguese.
    - (2010/05/07) Fixed bug#5336 - Also set execute bit on scripts/tools.
    - (2010/04/30) Make it possible to use a version argument with bin/
    - (2010/04/21) Fixed bug#5266 - Ticket Zoom shows wrong html content if there
      is no text but two html attachments in there.
    - (2010/04/15) Fixed bug#5242 - Newlines are not displayed in html notification
      mails on Lotus Notes
    - (2010/04/14) Fixed bug#4999 - Cache for customer user is not refreshed when
      a preference is updated.
    - (2010/04/13) Fixed bug#5152 - responsible_user_id in ticket table is wrong in
    - (2010/04/12) Fixed bug#5108 - The RSS date was not displayed correctly.
    - (2010/04/12) Fixed bug#5112 - Redirecting to a valid screen after unsubscribing
      from a ticket where the agent does not have permissions on the queue.
    - (2010/04/06) Fixed bug#4986 - There is no activate/deactivate check for
      Graphsize menu when the page loads in Stats Definition
    - (2010/04/01) Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state,
      then adding and attachment, resets the next state upon screen refresh.
    - (2010/03/29) Improved handling of the StateType attribute of
      StateGetStatesByType() in Kernel/System/
    - (2010/03/24) Fixed bug#5164 - Pending time not working if agent as an other
    - (2010/03/19) Fixed bug#5094 - Bulk pending date/time do not get applied to
    - (2010/03/18) Updated Ukrainian language translation, thanks to Belskii Artem!
    - (2010/03/10) Fixed bug#4416 - Merge: whitespace before ticketnumber is not
    - (2010/03/09) Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs
    - (2010/03/08) Fixed bug#5102 - Notification sent to OTRS instead of Customer
    - (2010/03/04) Fixed bug#5044 - Missing translation in ticket history after
      responsible update.
    - (2010/03/02) Updated Czech translation, thanks to, s r.o. Jakub Hanus!
    - (2010/02/26) Fixed bug#4137 - Follow ups to internal forwarded message marked
      as customer reply.
    - (2010/02/23) Updated pt_BR translation file, thanks to Fabricio Luiz Machado!
    - (2010/02/22) Fixed bug#5020 - Framework version for stats export is outdated.
    - (2010/02/18) Fixed bug#4969 - Event Based Notification: Body Match field
      displays Subject Match value.
    - (2010/02/16) Fixed bug#4967 - Can't locate object method "new" via package
      error when using Perl 5.10.1.
    - (2010/02/15) Fixed bug#4977 - mod_perl is not used in fedora with RPM.
    - (2010/02/12) Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition.
    - (2010/02/11) Fixed bug#4442 - Customer search fails when there is a space
      in the name.
    - (2010/02/11) Fixed bug#4822 - No fulltext search with more then one word
      for FAQ.
    - (2010/02/10) Fixed bug#4889 - Inline images from Lotus Notes are not
      displayed in ticket zoom.
    - (2010/02/09) Fixed bug#4658 - Cannot delete attachment from AdminAttachment
  - Recommend a few optional dependencies
* Thu Jun 10 2010
  - update to Version 2.4.7
    - (2010/02/04) Fixed SQL quoting issue (see also
    - (2010/02/03) Fixed bug#4937 - Accounted time per article is not
      displayed in PDF print.
    - (2010/02/03) Fixed bug#4848 - Issue with TicketOverView object
      (does not show all tickets when moving through list)
    - (2010/02/02) Fixed issue with migrating Customer Queue
      notifications to Event Based when upgrading OTRS 2.3 > 2.4.
    - (2010/02/01) Fixed bug#4393 - AgentTicketQueue - Small view takes
      long to load. -> New solution with own config option for each
      view mode (S/M/L)
      Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview.
    - (2010/01/25) Fixed bug#4818 - Removed inline image of forwarded
      message gets still included.
    - (2010/01/20) Fixed bug#4780 - Adding groups to a CustomerUser
      fails, adding CustomerUsers to a group works.
    - (2010/01/20) Fixed bug#4486 - Some preferences displayed in
      AdminUser are not correct.
    - (2010/01/18) Fixed bug#4770 - Attachments are stripped/not
      shown from outgoing emails in some scenarios with ms exchange.
    - (2010/01/15) Fixed bug#4735 - TicketFreeTime search in Customer
      frontend does not work as expected
    - (2010/01/15) Fixed bug#4758 - Dashboard RSS feeds doesn't display
      XML encoded entities correctly.
    - (2010/01/13) Fixed bug#4754 - Multiple tickets with a huge
      POP3 Mailbox - more then 2000 email in the box
      ("Deep recursion on subroutine").
    - (2010/01/13) Fixed bug#4713 - In ticket overview, after adding
      view=30 - no tickets are visible.
    - (2010/01/12) Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910
  - removed obsolete nochown patch
  - fixed deps
    o mysql > Recommends
  - rpmlint
    o reworked init patch
    - mysql > Should-Start
    - added missing Short-Description
    o spec
    - wrong-file-end-of-line-encoding
    - added BuildReq dos2unix
    o rpmlintrc
    - non-executable-script
    - hidden-file-or-dir
  - update OTRS::ITSM to Version 2.0.2
  - updated SOURCES
  - fix update of
    o remove noreplace
* Thu Jun 10 2010
  - bnc#613158 - nothing provides perl-Msql-Mysql-modules
    o fixed deps perl-Msql-Mysql-modules > perl-DBD-mysql
* Mon Feb 01 2010
  - update to Version 2.4.6
    o Bug# 4433 - When composing an email answer, StateDefault is
      ignored but first available state is used.
    o Bug# 4584 - Auto response did not use defined 'From' address,
      but instead the queue address.
    o Bug# 4551 - GenericAgent appends leading zeros to months for
      dates in search criteria when TimeInputFormat is set to
      "Input" when editing GenericAgent jobs.
    o Bug# 4435 - In-line images in quoted replies break in some
      scenarios like AgentTicketCompose and AgentTicketForward.
    o Bug# 4486 - Language and Out-of-Office information displayed
      in the admin interface for user management were not correct
      (but in the user preferences this worked fine).
    o Bug# 4482 - Owner update is possible without selecting a new owner.
    o Bug# 4246 - Response Templates fail to populate when original
      emails had <body> tags spanning more than one line, for
      instance from Windows Mail clients.
    o Bug# 4613 - Umlauts in notification messages and e-mail
      answers were replaced with "?" when using ArticleStorageFS
      config option as attachment storage backend.
    o Bug# 4498 - Rich Text Editor places whitespace in front
      of lines in plain text email body.
    o Bug# 4128 - Signature line breaks are stripped in E-mail
      ticket if the Rich Text Editor is disabled.
    o Bug# 4319 - After upgrade to 2.4, when composing an answer
      to old tickets the text 'No quotable message' appeared
      instead of the old message text.
    o Bug# 4464 - Spell checker (WYSIWYG + ispell) can't check
      text if it contains http:// links.
    o Bug# 4454 - scripts/ threw EncodeObject error
      and failed to work.
    o Bug# 4232 - Spell checker in Customer Interface gives
      "AgentSpelling not registered" error message.
    o Bug# 4704 - Package Manager: upload install fails with
      "Message: Need ContentType!" when using Google Chrome browser.
    o Bug# 4597 - Unnecessary slash in download links throws web
      server errors when accessing some links in AgentTicketZoom
      on Microsoft IIS webservers.
    o Bug# 4361 - Umlauts in Dashboard do not display correctly
      after refresh on a non-Unicode database.
    o Bug# 4781 - LDAP auth with "umlaut" not possible with OTRS
      in iso-8859-1 and utf-8 ldap directory, causing "No UserID
      found"-messages when logging in.
  - update OTRS::ITSM to Version 1.3.2
  - updated SOURCES
    o itsm.README.{en,de}
  - some spec fixes
* Thu Sep 03 2009
  - cleanup spec
    o removed #---------
    o removed rel, pid
    o fixed patch naming
    o fixed user/group check -> getent
    o fixed clean section
    o fixed PreReq
  - rpmlint stuff
    o added rpmlintrc
    * non-etc-or-var-file-marked-as-conffile
    o split up pkg
    * added doc
  - reworked init patch
    o no-reload-entry
* Sun Mar 15 2009
  - Update to new Version 2.3.4
    o a lot of fixes, please see CHANGES file
    o itsm.README.en
  - added OTRS::ITSM 1.2.3 modules
    o added to be able to install ITSM modules via local repo
      see itsm.README for more info
    o added apache2 restart
  - new nochown patch
  - renamed otrs-init.diff to otrs-init.patch
  - apache2-httpd-new.include.conf is now installed as
  - some rpmlint stuff
* Thu Oct 16 2008
  - drop needsrootforbuild



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